This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
DurationConflict Management Training
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
It will provide delegates with an understanding of conflict resolution, the importance of personal safety and and how they can protect themselves when faced with confrontational behaviour.
Course Content
Introduction to conflict management
Common causes and signs of conflict
How the law relates to conflict management
Conflict risk assessment
Preventing conflict
Handling conflict
Conflict resolution
Keeping people safe is at the heart of all that we do, and we do it by providing high quality, cost effective training. Whether you are looking for an approved course such as IOSH or NEBOSH, or bespoke training that is tailored for you, we’re here to help.
Our team of talented trainers ensure the latest developments are fully understood, and that our training represents up-to-date thinking on current and possible future directives, standards, and guidance.
Our learning philosophy means you don’t just sit and listen, you experience the subject. You will participate in hands-on exercises, case studies, group work, and mock real-life situations.
Based at Nutts Corner, Antrim, our first-class venue ensures you will learn in the best possible environment – with great facilities, refreshments, and quality learning materials – all helping you to focus on maximising your learning experience.
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
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