This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
DurationConflict Management Training
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
It will provide delegates with an understanding of conflict resolution, the importance of personal safety and and how they can protect themselves when faced with confrontational behaviour.
Course Content
Introduction to conflict management
Common causes and signs of conflict
How the law relates to conflict management
Conflict risk assessment
Preventing conflict
Handling conflict
Conflict resolution
Keeping people safe is at the heart of all that we do, and we do it by providing high quality, cost effective training. Whether you are looking for an approved course such as IOSH or NEBOSH, or bespoke training that is tailored for you, we’re here to help.
Our team of talented trainers ensure the latest developments are fully understood, and that our training represents up-to-date thinking on current and possible future directives, standards, and guidance.
Our learning philosophy means you don’t just sit and listen, you experience the subject. You will participate in hands-on exercises, case studies, group work, and mock real-life situations.
Based at Nutts Corner, Antrim, our first-class venue ensures you will learn in the best possible environment – with great facilities, refreshments, and quality learning materials – all helping you to focus on maximising your learning experience.
To provide health and social care training according to the locale and national standards to enhance skills of the staff to improve patient care and experience.
Our ability to negotiate and manage conflict effectively is amongst the most valuable skills we can develop to improve our organisational performance. These skills enable us to negotiate better deals, managed teams and projects more efficiently, and interact more constructively with customers, clie...
This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace.
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