This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
DurationConflict Management Training
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
It will provide delegates with an understanding of conflict resolution, the importance of personal safety and and how they can protect themselves when faced with confrontational behaviour.
Course Content
Introduction to conflict management
Common causes and signs of conflict
How the law relates to conflict management
Conflict risk assessment
Preventing conflict
Handling conflict
Conflict resolution
Keeping people safe is at the heart of all that we do, and we do it by providing high quality, cost effective training. Whether you are looking for an approved course such as IOSH or NEBOSH, or bespoke training that is tailored for you, we’re here to help.
Our team of talented trainers ensure the latest developments are fully understood, and that our training represents up-to-date thinking on current and possible future directives, standards, and guidance.
Our learning philosophy means you don’t just sit and listen, you experience the subject. You will participate in hands-on exercises, case studies, group work, and mock real-life situations.
Based at Nutts Corner, Antrim, our first-class venue ensures you will learn in the best possible environment – with great facilities, refreshments, and quality learning materials – all helping you to focus on maximising your learning experience.
One of Keyturn’s most popular workshops! Not because people enjoy the subject of course, but because all of us face conflicts more often than we’d like, and we could all use a hand to deal with them.
This course focuses on the principles of conflict management and looks at how conflict can be reduced and dealt with in the workplace.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Identify how and why conflict occurs by exploring your own values and motivation
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