This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
DurationConflict Management Training
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
It will provide delegates with an understanding of conflict resolution, the importance of personal safety and and how they can protect themselves when faced with confrontational behaviour.
Course Content
Introduction to conflict management
Common causes and signs of conflict
How the law relates to conflict management
Conflict risk assessment
Preventing conflict
Handling conflict
Conflict resolution
Keeping people safe is at the heart of all that we do, and we do it by providing high quality, cost effective training. Whether you are looking for an approved course such as IOSH or NEBOSH, or bespoke training that is tailored for you, we’re here to help.
Our team of talented trainers ensure the latest developments are fully understood, and that our training represents up-to-date thinking on current and possible future directives, standards, and guidance.
Our learning philosophy means you don’t just sit and listen, you experience the subject. You will participate in hands-on exercises, case studies, group work, and mock real-life situations.
Based at Nutts Corner, Antrim, our first-class venue ensures you will learn in the best possible environment – with great facilities, refreshments, and quality learning materials – all helping you to focus on maximising your learning experience.
This one day workshop will help you to understand the human processes that lead to conflict situations and difficult conversations with staff and colleagues in the workplace. Such situations are invariably stressful. This day looks at how to devise new strategies to manage such conflict in the futu...
This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
This course is suitable for managers or supervisors who would like to improve their skills and take the fear out of difficult conversations.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
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