Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
Conflict Management
Course Structure
This course is completed by
Individual research at home guided by your assessor
Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
There is no observation of practice at your place of employment required to complete this course. There are no exams required to achieve the qualification
Who can enrol for this course?
Anyone who is employed or pending employment. (for example, admin staff, receptionist, kitchen staff, housekeepers)
Who is this course suitable for?
This course is designed for
Anyone who is employed.
Anyone who has employment pending.
What will I learn by taking this course
This course has 1 mandatory unit
Manage conflict within the workplace
The benefits of taking this course
Know how communication can be used to minimise the risk of conflict.
Know what influences human response in conflict situations
Know how to assess and reduce risks of conflict situations.
Know how to communicate effectively and de-escalate conflict in emotive situations
Know good practice to follow after conflict situations.
At Global Training Centre Ltd, our personal development trainers offer individuals and organisations a wide range of training courses to develop their skills in various departments. Get in touch with us today – we serve clients in West Midlands and across the UK.
Our Vision
To deliver the highest quality Training and Advice & Guidance to our clients and customers, whether they are individuals or businesses, and to enable them to progress and grow both on a personal and professional level, to progress their career, education and business growth opportunities.
Our Values
Global Training Centre will always put the needs of the individual learners and their businesses above our own profit. We always ensure that all training is to the highest quality and suits the requirements of the individual or business. We will always listen to our clients’ needs and advise them on the best course of action, and only deliver what we agree will be of benefit to the individual or business.
Quality and ethics are at the heart of what we do and are enshrined in all of our activities, from advice and guidance through to the delivery and assessment of commercial or Government funded training.
We believe in treating everyone fairly, learners, employers and staff equally and will endeavour to find the most suitable solution for individuals and organisations, regardless of their circumstances.
We believe in developing staff and empower them to take responsibility for their own development. It is our mission to ensure that all learners and staff reach their full potential.
We believe that everyone should have access to high quality education and training.This will be best delivered by working in partnership with those who are committed to the continuous development of others. We value and celebrates the richness of culture, backgrounds and traditions
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
This course is for anyone who deals with customers on a face-to-face basis or over the telephone. It is designed especially for those with responsibility for ensuring customer issues are dealt with promptly, politely, fairly and firmly.
Working with you to improve the quality of your service through your people. Developing Your People, Growing Your Business, Achieving Your Dreams. Let us work with you! Sandra Pollock is a Chartered Fellow and a Registered and Approved GrowthAccelerator Business Coach working with businesses and ma...
This conflict management course shows by understanding the causes of conflict and how to manage it,
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