Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
Conflict Management
Course Structure
This course is completed by
Individual research at home guided by your assessor
Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
There is no observation of practice at your place of employment required to complete this course. There are no exams required to achieve the qualification
Who can enrol for this course?
Anyone who is employed or pending employment. (for example, admin staff, receptionist, kitchen staff, housekeepers)
Who is this course suitable for?
This course is designed for
Anyone who is employed.
Anyone who has employment pending.
What will I learn by taking this course
This course has 1 mandatory unit
Manage conflict within the workplace
The benefits of taking this course
Know how communication can be used to minimise the risk of conflict.
Know what influences human response in conflict situations
Know how to assess and reduce risks of conflict situations.
Know how to communicate effectively and de-escalate conflict in emotive situations
Know good practice to follow after conflict situations.
At Global Training Centre Ltd, our personal development trainers offer individuals and organisations a wide range of training courses to develop their skills in various departments. Get in touch with us today – we serve clients in West Midlands and across the UK.
Our Vision
To deliver the highest quality Training and Advice & Guidance to our clients and customers, whether they are individuals or businesses, and to enable them to progress and grow both on a personal and professional level, to progress their career, education and business growth opportunities.
Our Values
Global Training Centre will always put the needs of the individual learners and their businesses above our own profit. We always ensure that all training is to the highest quality and suits the requirements of the individual or business. We will always listen to our clients’ needs and advise them on the best course of action, and only deliver what we agree will be of benefit to the individual or business.
Quality and ethics are at the heart of what we do and are enshrined in all of our activities, from advice and guidance through to the delivery and assessment of commercial or Government funded training.
We believe in treating everyone fairly, learners, employers and staff equally and will endeavour to find the most suitable solution for individuals and organisations, regardless of their circumstances.
We believe in developing staff and empower them to take responsibility for their own development. It is our mission to ensure that all learners and staff reach their full potential.
We believe that everyone should have access to high quality education and training.This will be best delivered by working in partnership with those who are committed to the continuous development of others. We value and celebrates the richness of culture, backgrounds and traditions
Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...
Even a productive, apparently efficient business can suffer from the results of unhealthy conflict.
Difficult conversations are an unfortunate part of the job for managers and team leaders – tackling negative or sensitive issues, normally relating to performance or behaviour, particularly those which may have built up over time or may trigger an emotional response in both people involved in the...
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
The Art of Negotiation and Conflict Management, introduces the skills required for taking part in successful negotiations and raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.
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