Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
Conflict Management
Course Structure
This course is completed by
Individual research at home guided by your assessor
Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
There is no observation of practice at your place of employment required to complete this course. There are no exams required to achieve the qualification
Who can enrol for this course?
Anyone who is employed or pending employment. (for example, admin staff, receptionist, kitchen staff, housekeepers)
Who is this course suitable for?
This course is designed for
Anyone who is employed.
Anyone who has employment pending.
What will I learn by taking this course
This course has 1 mandatory unit
Manage conflict within the workplace
The benefits of taking this course
Know how communication can be used to minimise the risk of conflict.
Know what influences human response in conflict situations
Know how to assess and reduce risks of conflict situations.
Know how to communicate effectively and de-escalate conflict in emotive situations
Know good practice to follow after conflict situations.
At Global Training Centre Ltd, our personal development trainers offer individuals and organisations a wide range of training courses to develop their skills in various departments. Get in touch with us today – we serve clients in West Midlands and across the UK.
Our Vision
To deliver the highest quality Training and Advice & Guidance to our clients and customers, whether they are individuals or businesses, and to enable them to progress and grow both on a personal and professional level, to progress their career, education and business growth opportunities.
Our Values
Global Training Centre will always put the needs of the individual learners and their businesses above our own profit. We always ensure that all training is to the highest quality and suits the requirements of the individual or business. We will always listen to our clients’ needs and advise them on the best course of action, and only deliver what we agree will be of benefit to the individual or business.
Quality and ethics are at the heart of what we do and are enshrined in all of our activities, from advice and guidance through to the delivery and assessment of commercial or Government funded training.
We believe in treating everyone fairly, learners, employers and staff equally and will endeavour to find the most suitable solution for individuals and organisations, regardless of their circumstances.
We believe in developing staff and empower them to take responsibility for their own development. It is our mission to ensure that all learners and staff reach their full potential.
We believe that everyone should have access to high quality education and training.This will be best delivered by working in partnership with those who are committed to the continuous development of others. We value and celebrates the richness of culture, backgrounds and traditions
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
I am passionate about helping individuals unleash their natural talents, enabling them to discover their greatest potential, boost their personal energy and focus on what they wish to achieve.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
Effective feedback is essential for an open and collaborative culture, but feedback is often feared and avoided. This session gives people the skills and confidence to have difficult conversations leading to better relationships in the workplace. Suitable for anyone responsible for giving motivatio...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy