Conflict Management

by Global Training Centre Ltd Claim Listing

Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor

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Global Training Centre Ltd Logo

img Duration

3 Weeks

Course Details

Conflict Management

Course Structure

This course is completed by

  • Individual research at home guided by your assessor

  • Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor

There is no observation of practice at your place of employment required to complete this course. There are no exams required to achieve the qualification

Who can enrol for this course?

Anyone who is employed or pending employment. (for example, admin staff, receptionist, kitchen staff, housekeepers)

Who is this course suitable for?

This course is designed for

  • Anyone who is employed.

  • Anyone who has employment pending.

What will I learn by taking this course

This course has 1 mandatory unit

  • Manage conflict within the workplace

The benefits of taking this course

  • Know how communication can be used to minimise the risk of conflict.

  • Know what influences human response in conflict situations

  • Know how to assess and reduce risks of conflict situations.

  • Know how to communicate effectively and de-escalate conflict in emotive situations

  • Know good practice to follow after conflict situations.

  • Coventry Branch

    Room SE13 101 Lockhurst Lane, Coventry

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