Developing a training programme to meet your specific requirements
Conflict Management course is offered by HCUK Group
We organise in-person & virtual in-house NHS, Social Care and Private Healthcare training tailored to suit your organisation and the CPD needs of your staff.
By working to your brief we can tailor training by
Developing a training programme to meet your specific requirements
Sourcing experienced facilitators who are leaders in their field to deliver the training
Providing training material
Ensuring CPD Accreditation, provide CPD certificates
Providing a full evaluation report of the training
Why choose in-house training?
In-House training will save time and expense by reducing the length of time staff are away from their workplace.
Benefits of In-House Training
High quality programmes and content developed and delivered by experienced facilitators
Cost-effective; cheaper fees and no travel or accommodation costs for virtual training
Small groups to ensure effective networking and interaction
Online training materials and resources available for 3 months
Trainers can meet with you in advance of the training to customise the course to meet your local requirements
Opportunity to speak with facilitators one-to-one during or post event
A shorter day, session breaks and time for lunch
CPD certified; delegates will be provided with a framework for reflection and a certificate on completing the training
About the HCUK Group
Healthcare Conferences UK, Social Care Conferences UK & Education Conferences UK are part of the HCUK Group
Our experience
We run over 300 CPD certified events a year attracting between 25 and 600 delegates. We are the largest independent organiser of healthcare and social care conferences in the UK and as such have expert knowledge of the market. In 2022 we launched Education Conferences UK.
Our conferences range from small masterclasses and in house events through to two day conferences with multiple streams and workshops per day, social events in the evening, and large independent exhibitions.
The group of companies has three Directors all of which are owners and work within the organisation: Clare Gallagher, Managing Director, Kerry Tarrant, Marketing Director and Peter Gallagher, Finance Director. The current company turnover is just under £2M. The company was founded in July 2011. In May 2022 Joanna Milne joined as Head of New Markets to develop Education Conferences UK.
In 2022 we were finalists of the Conference & Events Awards and AEO Excellence Awards. We were pleased to be winners of the Business of the Year award at the 2021 SME National Business Awards, along with our MD Clare Gallagher winning Business Woman of the Year.
We were also finalists for the 2020 ABPCO Excellence Award for Best In House Conference, and in December 2019 we were delighted to win the 2019 ABPCO Excellence award for Best Agency Conference Organise.
We make a difference
For each of our events, onsite or virtual, we ask all our delegates to complete an event evaluation form. The aim of this question is to understand the impact of conference attendance on practice/service/patient care, and the value of networking post conference.
In 2022, 96% of delegates would recommend us to a colleague:
"Simply excellent with very experienced speakers packed with not only content of quality, evidence based information but putting emphasis on showing professionalism to be shown by all doctors in every sphere of life .Being transparent, engaging & above all working in partnership with patients & parents is very important. This was one of the best webinars I have attended since a very long time & without flattering, the organising members bringing quality speakers were excellent too."
"Content is very informative and provided insights on national frameworks, audits and benchmarking opportunities with other organisations"
"I enjoyed all the speakers it was very well organised and all speakers had great information to share and great presentations to compliment the work undertaken."
"I feel more confident in my role now, I've learn loads today that I will definitely put into practice"
"Really really great got much more out of it than I would have thought prior to joining."
"Very well researched as well as presented with some excellent learning points for practice."
"It was really inspiring and raised some interesting thoughts to help improve practice going forward for both patient safety and staff satisfaction."
"Covered many areas in relation to patient care and being mindful of when to have advanced care discussions."
"Excellent presentations. The whole programme was very well put together. Starting the morning and afternoon sessions with a focus on young peoples & families experiences was a really good way of keeping the focus on them throughout."
The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.
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