This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.
DurationWho Would Benefit
This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.
Course Description
Delegates will learn how to understand conflict management and deal with difficult situations, as well as the main elements which encompass this complex area of personal and professional development.
The content is suitable for anyone wishing to understand their and others' behaviour during stressful and conflict-related issues. New strategies and techniques will help them gain a better understanding of how to manage conflict and the whole area of conflict management within themselves and with others.
CPD Points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom-based
Learning Outcomes
At the end of this programme, the delegate can:
• Define assertive versus aggressive behaviour
• Explain people behaviour & emotional drivers
• Prioritise and manage the expectations in others
• Recognise & diffuse aggression
• Apply powerful communication skills when dealing with difficult situations
The Programme Includes:
Communication and behaviour
The anger cycle
Conflict management style inventory
The 5 warning signs of aggressive behaviour
The effect and emotion of anger
Personal communication style indicator
Handling conflict using various methods
Dealing with conflict instrument ~ Kilmann
The Mount Anger model
Strategies for effective conflict communication
The Traffic Light model for situational assessment
About Us
Transform Your Business With Leadership And Sales Training
Since 1999, Maguire Training has led the industry with transformational leadership, management and sales training designed for real results.
With over 20 years of in-house, online, virtual and apprenticeship experience, an expert team of leadership and sales training specialists, and a vast library of over 100 additional online e-learning courses, our support is built for lasting change.
Courses For Every Need
From in-house training to online courses and resources, bespoke and one-to-one coaching and more, we design our courses to meet the needs of our clients.
We are also a registered Apprenticeship Levy Training provider, with high impact learning and development for young people who are just beginning their careers.
Best-In-Class Support
The quality of our training, resources and support has been recognised by renowned certification and awarding bodies worldwide, and we are proud to continue to uphold those standards in everything we do.
We are an endorsed training provider of the Institute of Sales Management, and each of our programmes have been recognised by the CPD Certification Service, which accredits professional training at the highest standards of quality.
Worldwide Experience
We have worked with clients and businesses of all sizes and industries all over the world. With courses in 30+ languages and courses delivered across the Middle East, North America, Asia and Europe, Maguire Training is perfectly equipped to support global teams in all of their diversity and variety.
Telephone assessment appointments to discuss your evidence and/or submitting written evidence to your assessor
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
This unique workshop is unlike anything available in the UK. It offers appropriate training to to organisations that are challenged by difficult situations that can impact on staff safety. This workshop brings together elements from a wide range of training events and is delivered in a stigma-free,
Difficult situations regularly arise from communication issues; dealing with the unexpected or differences.
The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
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