This one-day seminar is for people who wish to increase their effectiveness in dealing with conflict situations.
Overview
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.
You will acquire and practise established techniques for managing and resolving conflict in a variety of situations By gaining insights into the interpersonal dynamics of your conflict situations, you will be able to identify changes that could help to transform your difficult relationships.
Who should attend?
Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.
Aims
To introduce explanations of how conflict arises and escalates
To provide opportunities for attendees to identify and practice the skills required for effective conflict management
By the end of this course you should be able to:
Describe how conflict arises and escalates
Identify your own preferred way of handling conflict situations
Describe strategies and skills for managing conflict
Create an action plan for your own specific conflict situations
Whether you're interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounting courses, IT or any of our other courses, our training is designed to help both boost your confidence and enhance your skills.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
This conflict management course shows by understanding the causes of conflict and how to manage it,
This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills ...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy