We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
DurationConflict Management course is offered by Quercus Training
A range of highly interactive courses to build essential work and life skills
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
Training and coaching services
Whether you want to get more from your career, develop your personal impact, work better with your team or manage projects more effectively, we can help. We’re passionate about personal development and we want your learning to be valuable and enjoyable.
Quercus Training's courses balance theory with fun, interactive, practical exercises. We often work with groups of specialists such as researchers (PhDs and postdocs especially), project managers and business support teams like HR, procurement and finance, and the content of each course is tailored for the delegates.
We also offer one-to-one coaching for individuals who have particular development needs.
How we can help you
Training and coaching services
Whether you want to get more from your career, develop your personal impact, work better with your team or manage projects more effectively, we can help. We’re passionate about personal development and we want your learning to be valuable and enjoyable.
Quercus Training's courses balance theory with fun, interactive, practical exercises. We often work with groups of specialists such as researchers, project managers and business support teams like HR, procurement and finance, and the content of each course is tailored for the delegates.
We also offer one-to-one coaching for individuals who have particular development needs.
This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Additional benefits of a qualified workforce include – Improve safety at work, increased in confidence for front line staff, improve public / client relations, reduce the risk and effects of violence and aggression.
Our focus on Training, Profitability, Information and Dispensing Supplies enables our members to significantly enhance the efficiency and profitability of their dispensaries.
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