This Level 2 qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
DurationThis Level 2 qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.
Welcome to the SFM Training website, we are a leading SIA training provider offering a wide variety of courses and work-based qualifications with many years of extensive training experience and compliance.
Originally established in 2003, we have grown to become one of the largest, most respected and cost effective training providers around. Our practitioners are experts in both policy and practice.
And are drawn from Army, Police, Security, Door supervision, Education, Child protection, Mental health and Safety training backgrounds. Needless to say, you will be in safe and expert hands.
Negotiation and Conflict Management Course Is Offered By Fareport Training
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
Conflict Management “Deter Detect-Delay-Response” Skills.
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