Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
Description
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.
So, what should we do when we are in a conflict? Should we just leave it and hope that it goes away? The chances are that it probably doesn’t go away and will come back to haunt you.
Conflicts have a tendency to escalate when untreated, they can make the environment toxic and unproductive and eventually the conflict may come to control you rather you controlling it.
Course Design
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.
In this day-long highly practical course delegates will learn:
What Is Conflict?
How conflicts evolve
What is good or bad about conflicts?
What is the life cycle of conflicts?
How conflicts escalate
What can you learn from Game Theory to manage conflicts?
How to Handle Conflicts
How many different ways can you approach a conflict and what are their advantages and disadvantages?
How to systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them
How to decline a request while avoiding conflicts
What is an effective conflict resolution process?
How to use a 6-step conflict resolution formula
How To Manage Emotions
How emotions affect discussions
How to avoid emotional decision making
How to use anger management in resolving conflicts
Learn about a series of psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself.
What are the 15 main causes of conflicts?
How to Respond to Escalating Situations
What approaches are used in a discussion to win the conflict?
How to respond to such approaches when used on you
Learn how to react to arrogance, vague statements, personality attacks, exaggerations and many other commonly used tactics in conflict.
How To Negotiate
How to negotiate effectively to get to a win/win outcome
What is Principled Negotiation?
What is Organisational Conflict and what are the 6 ways you can use to manage it?
How can you use well established negotiation strategies to resolve conflicts?
How can you use third-party intervention and what types are available?
How To Prevent Conflicts
What systems should be put in place in organisations to prevent destructive conflicts?
What resources do you need to manage conflicts efficiently?
What kind of third-party interventions exist and how can you use them to resolve conflict?
About Skills Converged
Training People Is Our Passion
At Skills Converged, we believe there is a better way to do training.
Our mission is to help you deliver high impact courses with long lasting results, that takes the least amount of time to deliver.
Above all, we are passionate about training methodologies and design. We are restlessly searching to improve training techniques and share this through the design of our training materials and numerous products on train the trainer such as our best-selling books, courses and articles.
A Note on Site Update - July 2023
We are excited to let you know that we have now completed a major update, giving you a completely redesigned website.
This update has been long in the making so we are excited that we can finally release it to you. We are offering you the same quality products and services as before, though with an improved website interface and functionality.
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Our History
Skills Converged was founded in 2008 by Dr Ethan (Ehsan) Honary. With a background in artificial intelligence and space robotics, Ethan became increasingly interested in cognitive psychology, science of learning and eventually the training industry.
His interest and passion in the subject grew strong enough that he eventually decided to leave his full-time job in the space industry to establish a new training company.
Now for more than a decade, Skills Converged has been offering quality training products and services all across the world and has acquired numerous clients including global brands, governments, training agencies and freelancers.
With a background in technology, educational psychology and research, Skills Converged is uniquely positioned to produce state-of-the-art products which none of our competitors can match.
Based in London, we are right at the heart of the training industry in the United Kingdom. We regularly run training courses in London, our most popular one being Train the Trainer course.
We constantly analyse and receive feedback from the training community which allows us to improve the quality of our products rapidly and use this knowledge in the design of our future courses.
This is a continuous process, but one that we love to pursue and that it helps us produce unrivalled products.
The Pillars of Our Design Methodology
We use the following design principles:
Must Lead to Long Term Learning
A training course, delivered in whatever form, is not worth the time or money if attendees are not going to learn or remember the content for long. They might as well not attend.
In the last three decades, we have come a long way in understanding the role of long-term memory in cognition and subsequently in learning and training. We are enthusiastic about these developments and insights and use them throughout our entire design process.
Must Maximise Training Per Unit of Time
Time is a scarce resource. We use accelerated learning principles, experimental learning, knowledge-based learning, participatory learning, and a host of other techniques in the design of our training materials to make sure we can achieve maximum results in the shortest amount of time on any given topic.
Must Be Easy to Use
As a subject matter expert, you know the content well. When it comes to training, most of your focus, as much as 90%, should be on the training activity rather than figuring out what to teach.
We are aware of this principle and work hard to design training materials that are easy to pick up, understand and deliver. With well-designed content, you spend less time figuring out what to cover and more time on how to meet your delegates’ specific training needs. We always aim to save you time.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
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