Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled.
DurationDescription
Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled.
We will look at the behaviours that lead to conflict, and we will look at how we can diffuse them as preventative steps. We will also explore and examine how to manage conflict when it does arrive if the pre-emptive measures have not been implemented.
The strategies that we will discover are suited to support managers through this, which can be very stressful and can affect individuals and the team's behaviour as well as performance to ensure that the conflict is managed successfully and to the satisfaction of all involved.
While we will spend time looking at root causes, we will also examine effects and outcomes as well as strategies to prevent and handle (and survive) conflict in the workplace
What You Will Learn
To explore the root causes and effects of conflict at work
To identify behaviours that create conflict and pre-empt conflict arising
To look at the effect conflict in the team has on all involved, and performance
To examine the effects of conflict on the manager or resolver
To develop and implement preventative and restorative strategies to manage conflict at work
Why Choose Supportive Solutions For Your Training?
Supportive Solutions Training believes in the learning process as a journey. We build relationships with you and your organisation, to ensure we meet your needs and support your desired outcomes.
Our trainers are experienced facilitators and problem solvers within their individual fields of study. We offer end-to-end support and advice, and take pride in making sure your training package does what you need it to do.
Most of our trainers have been commissioners of training, and so understand training needs from both a purchaser and provider perspective.
We'll work with you to understand the skills you need to enhance in your workplace. We provide bespoke tailored courses ensuring content is relevant to your particular needs. We gather feedback and monitor and evaluate our training.
We have different ways of delivering learning from face to face training, virtual classrooms and podcasts to cater for different learning styles and preferences. Also, we want you to feedback to us and tell us what we did well and importantly how we can do better.
Supportive Solutions has a portfolio of satisfied clients. Check out our learner reviews and our corporate testimonials for how we are providing the right training and accreditation for employers and employees.
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
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