Conflict Management

Conflict in the workplace take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Target Audience

For anyone who would like to improve one's conflict management skill in a workplace.

Understanding Conflict Management

• Guiding Principles
• What's your style?
• Nine approaches to managing conflict and disagreement

The Four-Phase Process for Managing Conflict and Disagreement

• Introducing the process
• Phase 1: Explore
• Phase 2: Plan
• Phase 3: Prepare
• Phase 4: Implement