Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is impr
DurationConflict Management
This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.
This qualification is generic and can be applied to a wide range of learners and sectors.
Benefits of the Qualification
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.
Following the completion of this award the learner will know how to:
communicate to solve problems and reduce the potential for conflict
identify the factors that influence human responses in conflict situations
assess and reduce risks in conflict situations
communicate effectively and de-escalate conflict in emotive situations
use good practice after conflict situations
This qualification is suitable for learners over the age of 18. It is delivered over 1 day with some pre-course reading and assessed by a multiple choice exam.
Welcome to UK Training, and thank you for visiting! We are a Northamptonshire based training provider, offering vocational qualifications and training courses for both individuals and corporations. We’d like to take this opportunity to tell you a little bit more about what we do, and the ways in which we can help you.
UK Trainng was set up when we identified a need for an accessible, local training provider that was able to deliver accredited compliance training and vocational qualifications to both individual employees, and larger workforce teams.
As businesses and employers today increasingly understand the value of offering formal training and qualifications to their workforces and acknowledge the importance of investing in the career development of their staff, the demand for vocational training and the qualifications that accompany it has risen exponentially.
Today, many industries require staff to be trained and certified in order to be permitted to work within certain roles, as well as recognising the direct value of investing in improving the skills of their staff.
However, many companies, and also individuals who wish to increase their skillset to make themselves more appealing to employers often have difficulty finding an accredited training provider that offers a comprehensive, fully inclusive service comprising of the necessary skill training and formal certifications that they need in order to progress.
UK Training bridges the gap between the demands and desires of corporations and individuals to upskill and attain workplace qualifications, and the previous lack of availability of training and certification in vocational skills that are directly relevant to mandatory vocational qualifications, and additional work-based skills
Today, we are a leading training provider in the Northamptonshire area for work-based vocational skills and qualifications, and legal compliance training for both individuals who wish to attain vocational qualifications to help them to advance in their careers, and also, larger workforces that need to offer formal training and certification to their staff in order to enable them to fulfil their working roles.
UK Training offers a comprehensive range of training courses and accredited compliance qualifications for employees working in a wide range of industries including, but not limited to, the private security sector, customer service, food service, the hospitality industry, and many more!
Ultimately, our intention is to grow and expand our training and certification portfolio to include an ever-wider range of courses, as dictated by the needs of our clients, and future updates and changes to the existing regulations regarding industry-specific certification and staff training.
To find out more about the courses and qualifications that we offer for both individuals and complete workforces, or for an informal chat about how you or your business can benefit from investing in your workforce’s core skills, contact us now without obligation:
Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
We provide quality training, focussing on the development of the individual. By enabling them to achieve their own potential, we help companies, in turn, meet their objectives.
The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
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