The one-day conflict management training course will introduce the team to practical conflict resolution techniques which can be practiced during the session and used within the team for real
DurationOur one day conflict management training course is ideal for businesses and organisations who are going through change and have current issues they need to resolve
Any manger or team leader who thinks that “their” team will not have conflict is delusional and burying their head in the sand. Conflict, like capability issues, need to be nipped in the bud without delay. I’ve been into several client’s businesses and it’s been a nightmare because conflict (and capability issues) have been ignored. One client had 34 grievances to deal with – 34! Another client had a rebellion one Christmas, they put on a staff party but the staff decided to boycott that one and go to pub and hold their own – nightmare!
Our primary service and passion is to create courses that you can download and deliver yourself. When you buy one of our courses you get:
Comprehensive and easy to follow tutor notes
All the handouts
The PowerPoint slides
Learner notes
Any relevant games and activities
This course comes with a conflict management role play scenario that can be either added to the course or used during a team meeting after the course to embed the learning further.
We specialise in management, leadership, coaching and HR courses and have delivered to some of the UK's best known companies.
We deliver the courses at your business or venue and bespoke them to your needs.
Because our overheads are small we reflect this in our price.
Course Aims:
The one-day conflict management training course will introduce the team to practical conflict resolution techniques which can be practiced during the session and used within the team for real
Course Objectives:
By the end of the change management training course your learners will be able to:
List the triggers and causes of conflict within your teams
Replace negative experiences of conflict with positive ones
Use a simple process to move individuals from conflict to resolution
Use the right verbal and non-verbal communication techniques
Create a working environment where different views are encouraged
Develop an action plan to implement the learning in the workplace
Who Will Benefit From This Training Course?
All managers (experienced and new), team leaders, supervisors, HR team members and anyone else involved in managing and leading the team.
Seven Reasons to Choose Ultimate Leadership Training to Deliver the Course for You:
1. We can deliver courses at any location to suit you or we can deliver interactive bite size sessions virtually
2. We keep our overheads down and reflect this in the prices we charge
3. All our qualified trainers are experienced at delivering the course and effectively managing conflict within their businesses
4. We don't preach ivory tower philosophy - we teach and write from bloody nose experience
5. We can bespoke the course using your paperwork and policies with no extra charge
6. If you decide to buy the course and all the course materials (for just £499) you can contact us if you need any questions answered
7. If we deliver the course for you, we set “after course” objectives (homework), we'll even give you a call to see how you're doing.
My business development and management career started in the forces, then large leisure centres, then large bars and restaurants, and then retail (always customer facing and always very busy). The teams I have managed have varied from 5 to around 55 (as a manager and business owner) and around 1000 as an area manager (managing 22 managers)
My focus has always been on People, Planet and then Profit
On 21 September 2019 I created Ultimate Leadership Training Ltd with the sole goal of creating a society where it's normal for the new generation of managers and aspiring managers to lead and manage their teams with compassion, empathy, drive and enthusiasm and to not feel trapped by the old ways of leadership that no longer work.
I believe that if you concentrate on the performance of your team members (at every level) the results will take care of themselves. The results, of course, will be at a higher level if both the values of the organisation and those that work for it are aligned - This belief was inspired by Ben Hunt-Davies and sits at the heart of all the training I deliver and teams I manage.
The Ultimate Leadership Training Team consists of 5 other team members. Firstly there's our fabulously well organised VA and secondly our four highly qualified and awesome training consultants who take on the courses I can't fit into my very busy diary or deliver the courses I am not qualified to deliver.
Leading and managing teams of People should be a pleasure not a chore
I personally don’t believe that people are born leaders. I think it’s something that everyone can learn and develop (over time) and once your team members get it, no matter what stage of their career they are at – that’s where and when the magic happens!
I believe that all management and leadership training needs two things:
It needs to be continuous and come with additional ongoing coaching and support where and when needed
The learners need to be held accountable for achieving the training goals.
And the Mission Continues...
I now train and support new and aspiring managers to become everyone's favourite manager (Yes I believe this is possible) and encourage them to lead with emotional intelligence and a strong set of personal core values at the heart of everything they do.
When I say everyone's favourite manager, the everyone refers to themselves, their team, their friends, their family, their managers, their HR manager, their customers, their suppliers and the planet.
I appreciate all managers wear lots of different hats and are required to spin lots of different plates (it can feel like a circus at times
SPTTC works as a consultant, project manager, enabler, with partners in the UK,USA, PAK and beyond to identify, develop and deploy quality, innovative, proven materials for training, learning and assessment.
This Level 2 qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
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This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,
Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace. This workshop is designed to explore the essential skills used to handle conflict situations.
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