Learn how to deal effectively with the conflicts that are frequently part of workplace life.
DurationLearn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations.
Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.
Course Details
Upon successful completion of this course, you will be able to:
To provide high-quality educational opportunities for lifelong learners, regionally and globally, thereby empowering people and transforming communities for a better future.
Vision
To champion the University of Calgary as a leader in continuing and lifelong learning.
Mandate
To expand access to lifelong learning.
To offer a wide range of seminars, courses, and programs for individuals and organizations seeking professional development, academic preparation, and personal enrichment.
To work across the University of Calgary to develop and deliver innovative continuing education programs for professionals, scholars, artists, and members of the community at large.
To partner with industry, educational institutions, governments, and non-profits to deliver mutually beneficial initiatives, programs, and services.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
The peace and post-conflict studies certificate is especially useful for those seeking a career in government, international governmental organizations
Our aim is for learners to return to work energised with practical and considered ways of viewing conflict.
This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.
This workshop explores de-escalation techniques and how to engage mindfully in conflictual situations.
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