Conflict Management Training

Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.

Get face-to-face interaction with an instructor and other students when you learn at our NYC campus. Courses are hands-on with a computer and software provided.

• Live, interactive class

• Experienced instructor in the room with you

• Computer and software provided

Earn a Certificate of Completion

Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!

What You’ll Learn at a Glance

• Understand the five approaches to manage conflict and when each is best to be applied

• Complete the TKI® assessment to increase self-awareness of current approaches used to manage conflict

• Recognize how to assess and select appropriate strategies to handle future conflict

• Practice with colleagues in small groups by evaluating and presenting the ideal approach to use for resolution of a case study.

Syllabus

• An overview of conflict in the workplace and the benefits and challenges that result is shared.

• Participants take an assessment to understand their current primary and least used approaches to handle conflict.

• The five approaches to manage conflict are introduced and pros and cons of each are discussed.

• Participants practice by evaluating case studies and then applying their learning to plan for conflict resolution in their work environment following the course.