Conflict Resolution Skills

Mediation is a dynamic and confidential process designed to help to resolve personal and professional disputes using a neutral third party to facilitate mutual agreements.

This course has been created out of our accredited College of Mediators Foundation mediation training and aims to equip participants with the skills to facilitate informal conflict resolution using mediation skills.

The course is geared towards those with an interest in developing

• An understanding of conflict and they ways in which people respond to it

• Effective communication skills when dealing with conflict

• An ability to empower others to settle their disputes effectively

• An ability to facilitate and manage an informal mediation process

Course Outline

The course will focus on

Understanding what Conflict Resolution is

• Principles of conflict resolution

• Difference between formal and informal support

Understanding the different ways people deal with difficulties or conflict

• Conflict styles

• Drama

Practical conflict resolution skills

• Supporting people to engage in informal conflict resolution

• Facilitating informal conflict resolution meetings