An understanding of conflict and they ways in which people respond to it
DurationMediation is a dynamic and confidential process designed to help to resolve personal and professional disputes using a neutral third party to facilitate mutual agreements.
This course has been created out of our accredited College of Mediators Foundation mediation training and aims to equip participants with the skills to facilitate informal conflict resolution using mediation skills.
The course is geared towards those with an interest in developing
An understanding of conflict and they ways in which people respond to it
Effective communication skills when dealing with conflict
An ability to empower others to settle their disputes effectively
An ability to facilitate and manage an informal mediation process
Course Outline
The course will focus on
Understanding what Conflict Resolution is
Principles of conflict resolution
Difference between formal and informal support
Understanding the different ways people deal with difficulties or conflict
Conflict styles
Drama
Practical conflict resolution skills
Supporting people to engage in informal conflict resolution
Facilitating informal conflict resolution meetings
Welcome to ChangeMaker Training and Resolution Services. Our experienced team provide a number of services for the local communities of Bedfordshire, Hertfordshire and beyond, working with individuals, companies and groups.
Regardless of the service we are asked to provide the ethos of ChangeMaker is always to empower people to be the best they can be in their given situation. Our team and associates are experienced in their field and wherever possible our services are shaped to each individual situation.
I am passionate about helping individuals unleash their natural talents, enabling them to discover their greatest potential, boost their personal energy and focus on what they wish to achieve.
The one-day conflict management training course will introduce the team to practical conflict resolution techniques which can be practiced during the session and used within the team for real
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
With all these techniques improve your conflict-management skills that will go a long way in fostering positive employee relations with a workforce. This one day workshop is designed to equip you with the skills and give you the confidence to deal with even the most challenging situations.
Effective feedback is essential for an open and collaborative culture, but feedback is often feared and avoided. This session gives people the skills and confidence to have difficult conversations leading to better relationships in the workplace. Suitable for anyone responsible for giving motivatio...
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