An understanding of conflict and they ways in which people respond to it
DurationMediation is a dynamic and confidential process designed to help to resolve personal and professional disputes using a neutral third party to facilitate mutual agreements.
This course has been created out of our accredited College of Mediators Foundation mediation training and aims to equip participants with the skills to facilitate informal conflict resolution using mediation skills.
The course is geared towards those with an interest in developing
An understanding of conflict and they ways in which people respond to it
Effective communication skills when dealing with conflict
An ability to empower others to settle their disputes effectively
An ability to facilitate and manage an informal mediation process
Course Outline
The course will focus on
Understanding what Conflict Resolution is
Principles of conflict resolution
Difference between formal and informal support
Understanding the different ways people deal with difficulties or conflict
Conflict styles
Drama
Practical conflict resolution skills
Supporting people to engage in informal conflict resolution
Facilitating informal conflict resolution meetings
Welcome to ChangeMaker Training and Resolution Services. Our experienced team provide a number of services for the local communities of Bedfordshire, Hertfordshire and beyond, working with individuals, companies and groups.
Regardless of the service we are asked to provide the ethos of ChangeMaker is always to empower people to be the best they can be in their given situation. Our team and associates are experienced in their field and wherever possible our services are shaped to each individual situation.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
The courses and additional support aim to enhance the skills of individuals to make them better managers and great leaders and as a result enable them to maximise their personal potential and increase their contribution and value to their companies.? Positive Perspective is accredited by the I...
This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose built training and conference centre in Nottinghamshire and is limited to a maximum of 12 delegates.
Our ability to negotiate and manage conflict effectively is amongst the most valuable skills we can develop to improve our organisational performance. These skills enable us to negotiate better deals, managed teams and projects more efficiently, and interact more constructively with customers, clie...
This course is suitable for businesses and individuals who are customer facing or those who deal directly with members of the public.
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