An understanding of conflict and they ways in which people respond to it
DurationMediation is a dynamic and confidential process designed to help to resolve personal and professional disputes using a neutral third party to facilitate mutual agreements.
This course has been created out of our accredited College of Mediators Foundation mediation training and aims to equip participants with the skills to facilitate informal conflict resolution using mediation skills.
The course is geared towards those with an interest in developing
An understanding of conflict and they ways in which people respond to it
Effective communication skills when dealing with conflict
An ability to empower others to settle their disputes effectively
An ability to facilitate and manage an informal mediation process
Course Outline
The course will focus on
Understanding what Conflict Resolution is
Principles of conflict resolution
Difference between formal and informal support
Understanding the different ways people deal with difficulties or conflict
Conflict styles
Drama
Practical conflict resolution skills
Supporting people to engage in informal conflict resolution
Facilitating informal conflict resolution meetings
Welcome to ChangeMaker Training and Resolution Services. Our experienced team provide a number of services for the local communities of Bedfordshire, Hertfordshire and beyond, working with individuals, companies and groups.
Regardless of the service we are asked to provide the ethos of ChangeMaker is always to empower people to be the best they can be in their given situation. Our team and associates are experienced in their field and wherever possible our services are shaped to each individual situation.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
Often conflict issues in the workplace escalate as they are not tackled as they occur. Managers may be “too busy” to regularly check in on how employees are performing. Others don’t like confrontation and ‘hope’ issues will blow over if they ignore them. This is rarely the case.
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
Description At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be force...
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