Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
Unresolved conflicts in the workplace can incur various costs, including productivity loss, poor work culture, and employee dissatisfaction, among others. This course addresses these challenges head-on, empowering your team with the skills needed to handle conflicts and foster a positive work environment.
Resolution Education has over 25 years of experience in adult training and education, specialising in de-escalation, dealing with difficult behaviour, and occupational violence and aggression (OVA) training. Our training is designed to give your employees a comprehensive toolkit with practical and legal strategies to remain composed and resolve difficult situations in the workplace.
During training, all participants learn how to defuse situations and prioritise de-escalation to minimise physical incidents and where necessary use non-punitive physical intervention techniques. Our training is impactful and hands-on, using role-play scenarios and discussions to learn techniques and cement knowledge.
Our goal is to provide employees with life-long skills, so they have the courage, confidence and capability to de-escalate situations and protect themselves when necessary.
The issue of occupational violence and aggression, encompassing both physical and verbal forms, has evolved into a global problem that affects various occupational groups and industry sectors. Instances of hostility and conflict in the workplace have surged in recent years, emphasising the growing urgency to address these challenges and ensure the safety and well-being of employees. Challenging situations can arise in different settings across all industries, whether through face-to-face interactions, phone or email communications, within office spaces, stores, clinics, waiting areas, during on-site visits, or working in the field.
At Resolution Education, we firmly believe that every employee has the right to feel secure in their workplace and should possess the knowledge and training to effectively manage difficult and potentially dangerous situations. Our A.D.P. training framework is rooted in this belief and caters to personnel at all levels within an organisation, from CEOs to junior staff members. We provide tailored education that is designed to meet the unique requirements and practicalities of your industry and day-to-day operations.
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
Managing and Resolving Conflict course is offered by Christine Walter Coach. Whether you are wanting your own personal development or training within the workplace there will be something here for you.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
While it can look like such people are just born with natural gifts, that’s not really true. With the right training, anyone can become skilled at resolving conflict, even under the toughest circumstances.
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