To better understand the structure and dynamics of conflicts and to develop strategies and methods towards more effective intervention.
DurationTo better understand the structure and dynamics of conflicts and to develop strategies and methods towards more effective intervention.
Dr. Christina V. Hantel-Fraser is an internationally recognised expert in dispute resolution. She holds a doctorate in Political Science and a Master’s degree in Theology. She studied ADR at Harvard Law and International Organizations at the Harvard Kennedy School of Government.
Christina has taught Conflict Management at various institutions, including a UN-project in Crimea, Ukraine, the Foreign Ministries of Hungary and Indonesia, and the Department of Foreign Affairs in Ottawa, as well as at universities in Canada, the US, Germany, Hungary, Greece, Ukraine, the UK (King’s College London 2015), and in various church organizations.
As adjunct professor in the Institute for Dispute Resolution (IDR) at UVic, Christina taught Conflict Management from 2004-2010. She also taught ADR at the UVic Law School. She has been a visiting professor for Conflict Management and Organizational Psychology at the Catholic University of Ukraine in Lviv ever since 1999.
Christina’s goal is to train ADR professionals to look deeper into the complex structure and dynamics of conflict. She utilizes concepts and research from the social sciences to encourage ethical intervention strategies based on comprehension of attitudes and human behaviour in conflict situations.
ADR professionals are often called upon after a critical incident. Their focus, logically, is on the incident and not on the anatomy of the conflict. ICM is a process designed to shed light on the origins and escalations of conflict and to develop a more sustainable resolution.
Victoria Mediation Services resolves conflict through mediation and arbitration. Conflict is stressful and can be very expensive.Our approach is to reduce conflict and cost by facilitating mediation and arbitration. Mediation is successful approximately 82% of the time. It is also a lot quicker and give the participants great control of the process.
Mediation is a process which includes a number of different approaches for resolving disputes. The Mediator’s job is to structure a process to help you negotiate a fair and reasonable Agreement. Most mediations involve face to face meetings. However, in some cases this is not possible, so we use Video Conferencing or shuttle mediation.
Mediation involves compromise. It requires that the individuals involved do a lot of heavy lifting to find common ground, and make reasonable choices to reach a fair agreement.Mediation is often faster, cheaper, and more effective than court. It is also confidential. With mediation you have more control of the process, and are able to tailor an agreement to meet your specific needs.
Our toolkit includes: negotiation, collaboration, conciliation and arbitration. We take the time to explain the different approaches to all participants and tailor the approach to meet their needs. This can include video mediation for out of town clients, or shuttle mediation where the clients never sit in the same room.Once an Agreement is reached, most can be registered with the court and enforced as a court order.If you have tried mediation and failed, we offer arbitration. This is like having a private judge hear your case. It is fast and cost effective.
We also offer a hybrid form of mediation and arbitration called Med/Arb. This is where you mediate as much as you can and then have an arbitrator decide on any issues still outstanding. This is a great option to ensure settlement of all issues.Victoria Mediation Services does not represent one party over another. Our role is that of an impartial facilitator. Our interest is in reducing conflict and settling disputes.
This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
Learn the skills for working through inner politics and misunderstandings leading to conflict, arguments, and disputes, and explore a balanced approach to dealing with conflict
This session will help team members find that “sweet spot” where they can productively use differences of opinion, resolve destructive conflict, and find common ground in the team setting.
The focus of this course is on preventing and enhancing awareness about the potential for a sudden and unanticipated attack as opposed to unrealistic physical skills that require extensive training to achieve and the pre-awareness of the existence of a weapon.
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
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