In this course, you will explore how to increase your effectiveness as a communicator
In this course, you will explore how to increase your effectiveness as a communicator. How do you create the optimum conditions that will enhance relationship building and get you better results? This course is based on the best seller “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser.
Learner Outcomes
Learn how to structure your conversations to build trust in order to be more effective as a communicator
Learn what happens in the brain that shuts trust down and what builds trust up (the neuroscience behind effective conversations)
Tools to increase trust and enhance communications
Inspiring people with the courage to transform the world. To celebrate our 25th anniversary, Royal Roads University has a new strategic vision Learning for Life 2045 and beyond.It puts courage at our core. It builds on our history as a leader in online, on-campus and blended education.
Find out about what's at the heart of our vision, with more information about changemaking, sustainability and climate action, and equity, diversity and inclusion.
Our vision
Inspiring people with the courage to transform the world.
Our values
A diverse and supportive community for our students, faculty and staff.
Creative
Innovation in all we do; we continually seek new and better ways to do things.
Courageous
Bold in our actions, we welcome challenges and take thoughtful risks.
Our goals
Any age, any stage, any place, We’re an engine of lifelong learning for students no matter where they are in the world, their careers and their lives.
Explore, share, advance
We support interdisciplinary research that pushes boundaries, removes barriers and finds solutions to today’s critical issues.
Invite in, venture out
We engage communities locally, nationally and globally — leaning into partnerships, learning from others and warmly welcoming all people.
Vibrant and sustainable
We champion a sustainable campus with leading-edge infrastructure and online platforms — one that is a top workplace in Canada and takes action on reconciliation, equity, diversity and inclusion.
Our commitments
We have six critical commitments, grounded in our goals and actions:
This highly-interactive, two-day training program will provide you with valuable tools to build your emotional intelligence and become an inspirational leader who mobilizes and empowers others.
Achieving mindset and emotional mastery are crucial components for personal growth and success in life.
By recognizing your dominant style and developing the ability to identify traits in others, you can use Emotional Intelligence to change your behavior to interact with a wide variety of personalities and tendencies.
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to identify and manage emotions in oneself and others. Developing EQ in teams can improve performance, communication, management, and relationships within the workplace.
Leaders who understand the impact of emotional intelligence, who are self-aware, and who use that basic knowledge to influence others are those leaders people want to work with.
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