Crisis Management Foundations Training

All of the services we offer bring the benefit of our combined 50 years experience in crisis management and communications; responding to events ranging from natural disasters, cyber events, serious allegations, fatalities, public protests, and regulatory investigations. 

When you engage Crisis Shield, you consult exclusively with your executive team, who have collectively worked in law enforcement, emergency services, threat-to-life operations, cyber security, risk management and strategic planning.

Since 2010, we have been trusted to deliver crisis solutions by clients from industries such as education, major venues, government, not-for-profit, manufacturing and professional services. 

Crisis Shield's services are informed by our own practical experience in crisis management and communications, as well as contemporary crisis and emergency management standards and best-practice principles, including:

• Australian Emergency Management Handbook 3: Managing Exercises (Australian Emergency Management Institute, Attorney General’s Department, Australian Government)

• Australian Standard 3745-2010 Planning for emergencies in facilities

• Homeland Security Exercise and Evaluation Program (Federal Emergency Management Agency, United States Government)

• British Standard 11200:2014 Crisis Management – guidance and good practice

• SA HB 188:2021 Base-building physical security handbook — Terrorism and extreme violence

• Australian Standard ISO 22301:2020 Security and resilience -- Business continuity management systems -- Requirements

We are committed to quality outcomes, evidenced by our adherence to ISO 9001:2015 Quality Management Systems. Our team has postgraduate qualifications in communications and business administration, and formal training in incident management.

Company Background

Crisis Shield was established in 2010 (originally named 'Briggs Communications') by Allan Briggs. Since then, the company has grown as a multifaceted agency helping organisations build a crisis response capability through our renowned 5-Step Methodology. Crisis Shield provides specialist advice, planning and training in crisis management, emergency management, crisis communications and media management.

Our unique consulting approach applies a combination of specialty skills to deliver solutions that are practical, sustainable, measurable and robust. We’re objective-oriented but champion process, delivering our services with passion and professionalism to get outstanding results that help clients achieve their business goals.

Our advice is founded on research and more than 50 years of hands-on experience in crisis management and communications. This experience includes responding to events including gangland shootings, natural disasters, transports accidents, public protests, and regulatory investigations, working with multiple stakeholders in these situations, and managing intense – often aggressive – media scrutiny.

We're committed to quality outcomes, evidenced by our adherence to ISO 9001:2015 Quality Management Systems, of which we proudly obtained certification in December 2016. Our work is informed by recognised, contemporary guidelines and good practice standards related to crisis, emergency and incident management, including BS 11200:2014 Crisis management – Guidance and good practice and the Australasian Inter-service Incident Management System (AIIMS) 4th Edition 2017.

Our consultants have postgraduate qualifications in communications and business from RMIT University and Melbourne Business School, as well as formal training in incident management (AIIMS) and relevant industry experience.