Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
DurationCustomers are the lifeblood of an organisation and the rationale for the existence of any department in the organisation. A customer-oriented organisation places the customer at the core in all areas of its business – vision, values, goals, strategies, touchpoints, processes, operations, support, etc.
In today’s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers' hearts to retain them and to win over new customers.
In this course, participants will learn the necessary skills and mindset they need to better understand customers, predict what they need, and deliver a service experience worthy of a second visit.
ODC is an award winning, regional corporate training provider based in Singapore. Specialising in corporate training, management skills training and leadership development and management skills training.
ODC provides face to face and online training across 14 different cities in Asia Pacific. In Singapore, ODC is also a Registered Training Provider with Skillsfuture Singapore since 2017.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
Service Excellence course is offered by SSDN Innovations.
Customer Services course is offered by Asia Coaching Training.
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