Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
DurationCustomers are the lifeblood of an organisation and the rationale for the existence of any department in the organisation. A customer-oriented organisation places the customer at the core in all areas of its business – vision, values, goals, strategies, touchpoints, processes, operations, support, etc.
In today’s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers' hearts to retain them and to win over new customers.
In this course, participants will learn the necessary skills and mindset they need to better understand customers, predict what they need, and deliver a service experience worthy of a second visit.
ODC is an award winning, regional corporate training provider based in Singapore. Specialising in corporate training, management skills training and leadership development and management skills training.
ODC provides face to face and online training across 14 different cities in Asia Pacific. In Singapore, ODC is also a Registered Training Provider with Skillsfuture Singapore since 2017.
This course will equip learners with the necessary skills and knowledge in building relationships with customers.
Service Excellence course is offered by SSDN Innovations.
Customer Service Training course is offered by McGallen and Bolden Asia. You are the captain of a business in a challenging climate, braving through pandemics, trade wars, and competition. You need experienced co-pilots. We have been helping many business owners.
The course explores the different ways businesses are adopting a customer-centric approach with customer relationship tools (CRM Tools) and how these tools aid businesses in optimising & managing their existing customer base with analytics & insights obtained from these tools.
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
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