Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
DurationCustomers are the lifeblood of an organisation and the rationale for the existence of any department in the organisation. A customer-oriented organisation places the customer at the core in all areas of its business – vision, values, goals, strategies, touchpoints, processes, operations, support, etc.
In today’s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers' hearts to retain them and to win over new customers.
In this course, participants will learn the necessary skills and mindset they need to better understand customers, predict what they need, and deliver a service experience worthy of a second visit.
ODC is an award winning, regional corporate training provider based in Singapore. Specialising in corporate training, management skills training and leadership development and management skills training.
ODC provides face to face and online training across 14 different cities in Asia Pacific. In Singapore, ODC is also a Registered Training Provider with Skillsfuture Singapore since 2017.
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
Some of you might think that it isn’t important to hone customer service skills. But, the truth is, you will likely experience many professional situations throughout your career that require the best customer service skills.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore.
A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
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