Customer Relationship Management

Customer Relationship Management system is about customer relationship manager demonstrating a service orientation, and transforming customer satisfaction to customer delight.

In today’s complex marketplace, the most successful sales professionals are laser focused on the business needs and concerns of their customers, knowledge which is used to establish credibility and solidify relationships.

To be a truly customer-centric organization one must break free from traditional transactional management approaches and develop a relationship-based approach to business, focused on understanding, creating and delivering customer value while ensuring profitably.

Bodhih’s workshop on Customer Relationship Management will teach participants the methods for demonstrating the value of becoming customer-centric and how to create exciting and creative approaches that can be transformational for the client and end consumer.