Customer Relationship Management Course

The customer relationship management or crm program is specifically proposed on the theoretical and practical knowledge of a combination of strategy and technology designed and compiled specially for use by organizations or individuals to manage interactions with customers to build long-term relationships. With the goal of improving customer service relationships and helping customer retention (customer retention) towards increased sales. 

Introduction to the CRM system by using the chatbot platform as the most effective tool, playing the important role of good communication with customers. It works to automate marketing (marketing tools) on all social media channels and can automate sales to existing customers and get new customers.

The implementation of this program opens up opportunities and space to help participants understand some effective communication strategies and techniques that are organized and regular. This effort is to develop the potential of participants towards producing participants who know how to practice chatbots to be implemented in marketing in order to build relationships with prospects and customers for a long period of time. Through involvement in this program, it is an exposure of the knowledge of the most effective way for a product or service brand to be known, which can increase sales and repeat purchases from customers.

What Participants Will Get:

• Improve proper and structured CRM techniques using the chatbot platform
• Understand the concept and importance of communication to customers and prospects to the company or organization
• Improve knowledge about CRM by building a chatbot system
• Understand the concept of effective communication between teams and customers

What are the advantages of this course:

• This workshop is conducted by a speaker who is an expert in the field of sales. This course emphasizes 80 percent practical and 20 percent theory.
• Experienced trainer in sales and customer handling. This is an added value to the participants in the workshop.
• High orientation results are emphasized based on the organizer's needs when needed through recommendations after the workshop.