We are CX Training and we take pride in offering superior customer relationship management training to all businesses that need to add relevant skills and tools to manage difficult situations, deal with customers and ensure interactions are positive and more efficient.
DurationWe are CX Training and we take pride in offering superior customer relationship management training to all businesses that need to add relevant skills and tools to manage difficult situations, deal with customers and ensure interactions are positive and more efficient.
We are an experienced company that has worked with many different teams from a vast variety of fields and we work collaboratively to develop the most suitable strategies according to the specific conditions surrounding the daily processes.
CX Training is a business with many years of experience in this market, and our reputation has placed us in the position of being a deluxe provider of customer relationship management training focused on enhancing customer relationships and ensuring positive experiences are upheld. With CX Training on your side you can have peace of mind knowing your business will be able to:
Adapt all the stages of the customer journey from the first contact they have with your business until the purchase / service hiring stage to what your customers expect from you.
Learn how to manage difficult situations that may arise such as conflict solving, handling complaints and more.
Make the philosophy of your business and all of its processes more customer-orientated, which will help you increase engagement among your customers.
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
CX Training is a Brisbane based training provider delivering solutions across white collar, blue collar, professional or retail sectors. We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
You'll discover ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.
Customer Relation course is offered by IFA Australia - Institute for Financial Analysts Australia. Our program structure and content has been researched by consultation with industry CFO’s. The courses are written and delivered by experts in their field.
Salesforce is a hybrid cloud-based software. It is specifically designed to enhance the simplicity, integration, efficiency and visibility of an enterprise. Â It is known as the Force.com platform that allows external developers to create add-on applications that integrate into the main salesforce....
In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy.
This course demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
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