The most important aspect of being a customer service professional is the ability to communicate effectively. Completing these courses will help develop the people-skills required to stay connected to customers, influence and inform buyers of goods and services.
DurationThe most important aspect of being a customer service professional is the ability to communicate effectively.
Completing these courses will help develop the people-skills required to stay connected to customers, influence and inform buyers of goods and services, manage conflict, and make your customers feel appreciated in every situation.
Let us help improve agent performance and transform you or your staff into the asset capable of providing your company’s standard of care.
No matter your role or industry, effective communication skills are essential! SalesBoost serves a variety of industries with certifications ready to boost your performance. Sales & Marketing Professionals, Customer Service, Operations, Leadership, and Personal Development
As budgets and staffing are reduced, an agency’s ability to provide quality customer service becomes all the more challenging. Customers interact with an agency through letters, telephone calls, emails, and in-person.
As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions.Â
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...
To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
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