Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
DurationDelivering a valuable and differentiated experience for customers is essential to the public service’s strategy for customer satisfaction and positive staff morale. Consumers are now used to having an increasing range of choices: choice of supplier, choice of channel, choice of products and services instantly available at their fingertips.
Their loyalty is determined by the quality of the experience they receive. In order for the public service to create and sustain a competitive advantage, there needs to be a clear customer service strategy in place that meets, indeed exceeds, customers’ demands and expectations, and this is what this program is designed to do.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
Learning Objectives
Participants attending the programme will:
Develop a strategy to build a more proactive, customer-centric public sector organization
Create and shape the public sectors’ brand promise
Define customer service excellence – identifying your customers’ values
Understand how to measure and monitor the customer service experience to support improvements in line with public sector strategy
Understand the barriers to delivering superior customer service at all public service customer ‘touchpoints’
Effective responses to complaints in the public sector
Understand how to measure customer service culture
Develop internal processes that support the public sector service commitment to the customer using diagnostic tools
Our company, Promise Training & Consultancy is a leading organization in the field of strategy implementation and behavioral training and consulting. Our basic ability lies in successfully supporting the organizational strategies with people, processes, and systems (Information Technology) in order to improve the transformational or cultural performance and make the operations more effective.
Our team comprises of highly talented, determined, enthused, active, and experienced professionals, who possess years of experience and expertise and put in their best efforts in every project.
We have been able to earn reputation, trustworthiness, and goodwill through our wide-ranging training programs and consulting solutions that cover a huge section of subjects and aptitude areas. Different types of course delivery formats are designed by us so as to fulfill the individual needs of the trainees and customize the training schedules.
We work closely with our clients and try our best to understand their objectives and help them overcome the challenges they are facing constantly. We come up with unique solutions that will fit your organizational requirements.
Our Mission
We aim to assist our clients in optimizing the capacities of their existing assets and resources and in improving the performance of their workforce to ensure their business reach new heights of development. We help our clients to get the maximum business output that would not have been possible for them to achieve on their own.
There are certain sets of skills and behaviors that both individuals and teams need to possess in order to reach the pinnacle of success in their professional career at present as well as, in the future – we guide the professionals to reach that point of success and development by providing them with the required skills and expertise.
We are always there to listen to your problem and provide our solution to it as well as, take the necessary actions to drive you towards your goals.
Our Vision
We have our dedicated teams that encourage our clients to explore and utilize their full potential and empower them to make the best use of their available tools and resources.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
Customer Service Management & Supervision training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
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