Great customer service is at the core of a successful business whether it is a small or a large enterprise
DurationThis course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs.
You will also learn communication strategies when it comes to communicate and work effectively with diverse people. Most importantly, how to respond and deal with customer complaints in a professional manner applying thinking and problem-solving skills.
The Parramatta College has been at the forefront of community education in the region since 1986. We are for social purpose (not-for-profit), a Registered Training Organisation (RTO 90276), and a member of Community Colleges Australia. We focus not only on quality education for all, but also on ensuring that our training is accessible.
We educate for life. This means we provide adult education opportunities that includes developing personal interests, through to upskilling or reskilling for work and career. The College also provides part or fully funded training for community members that may be facing barriers to training.
Flexible, accessible and focused on delivering important life skills to the community, the College delivers courses that benefits our community in the following areas:
Why Choose The Parramatta College?
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
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