Great customer service is at the core of a successful business whether it is a small or a large enterprise
DurationThis course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs.
You will also learn communication strategies when it comes to communicate and work effectively with diverse people. Most importantly, how to respond and deal with customer complaints in a professional manner applying thinking and problem-solving skills.
The Parramatta College has been at the forefront of community education in the region since 1986. We are for social purpose (not-for-profit), a Registered Training Organisation (RTO 90276), and a member of Community Colleges Australia. We focus not only on quality education for all, but also on ensuring that our training is accessible.
We educate for life. This means we provide adult education opportunities that includes developing personal interests, through to upskilling or reskilling for work and career. The College also provides part or fully funded training for community members that may be facing barriers to training.
Flexible, accessible and focused on delivering important life skills to the community, the College delivers courses that benefits our community in the following areas:
Why Choose The Parramatta College?
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
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