Great customer service is at the core of a successful business whether it is a small or a large enterprise
DurationThis course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs.
You will also learn communication strategies when it comes to communicate and work effectively with diverse people. Most importantly, how to respond and deal with customer complaints in a professional manner applying thinking and problem-solving skills.
The Parramatta College has been at the forefront of community education in the region since 1986. We are for social purpose (not-for-profit), a Registered Training Organisation (RTO 90276), and a member of Community Colleges Australia. We focus not only on quality education for all, but also on ensuring that our training is accessible.
We educate for life. This means we provide adult education opportunities that includes developing personal interests, through to upskilling or reskilling for work and career. The College also provides part or fully funded training for community members that may be facing barriers to training.
Flexible, accessible and focused on delivering important life skills to the community, the College delivers courses that benefits our community in the following areas:
Why Choose The Parramatta College?
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need a...
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
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