Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
At the end of the customer service course participants will be able to:
StressLess Learning has been training and consulting in Australia for nearly two decades. We have listened consistently to our valued clients and have put together a suite of training and consulting options including professional development, Microsoft Office and Adobe Creative Suite training and online coaching.
We know everyone is now more time poor than ever and we know you want shorter, sharper sessions so we now offer keynote speaking on a host of business and lifestyle topics.
All of our facilitators and consultants are of a similar high standard of expertise and qualifications. They have trained and consulted in a wide range of organisations, both corporate and small businesses in the public and private sectors with a diverse group of participants and stakeholders.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
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