Customer Service Training Course

by StressLess Learning Claim Listing

Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.

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img Duration

1 Day

Course Details

Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.

 

At the end of the customer service course participants will be able to:

  • Listen more affectively to what customers want
  • Focus more on the customer experience
  • Manage customer expectations
  • Identify the skills required for customer retention
  • Understand how to use empathy to develop rapport with customers
  • Manage difficult customer situations
  • Melbourne Branch

    11 Lowther St, Melbourne

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