You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
DurationYou need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Course Objective:
You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
Manage the customer's initial contact.
Address the customer's issues.
Close communications with the customer once all issues have been resolved.
Course Content
Lesson 1: Managing the Customer's Initial Contact
Accept a Customer Contact
Address a Customer's Emotional State
Address Your Own Emotional State
Lesson 2: Addressing Customer Issues
Assess Customer Issues
Develop Solutions
Negotiate to Reach a Solution
Lesson 3: Closing Communications
Upsell Additional Products
Conclude Customer Contact
Follow Up
Release Stress
VTeach is a great platform for many working professionals and students to strengthen their workforce and increase their productivity through high quality professional training. We work closely with our clients and gain an in-depth understanding of their training objectives.
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