This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
DurationThis is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Our courses are designed to deliver the highest standard of development and training, all of our qualifications are accredited and certified by two of the leading suppliers of compliance, work-based learning and apprenticeship qualifications.
Titan incorporate equality and diversity throughout the whole Company. We proudly support the Armed Forces Covenant and are Disability Confident Committed.
People are central to our success, each and every Titan representative has gone through a rigorous process to become part of the team, and we only employ people who we feel suit our values and ethos.
Protection or training can be provided on an ad-hoc basis or as ongoing support. We review your existing security or training requirements to identify risk, consulting and planning with you and your staff to understand your needs.
Our services are suited to both commercial and personal entities, whether it’s a very unique security detail or a more customary door supervisor assignment you can entrust Titan to manage each and every assignment with minimum disruption and uncompromised protection.
Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
To deliver the best face-to-face customer service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer serv...
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