This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
DurationThis is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Our courses are designed to deliver the highest standard of development and training, all of our qualifications are accredited and certified by two of the leading suppliers of compliance, work-based learning and apprenticeship qualifications.
Titan incorporate equality and diversity throughout the whole Company. We proudly support the Armed Forces Covenant and are Disability Confident Committed.
People are central to our success, each and every Titan representative has gone through a rigorous process to become part of the team, and we only employ people who we feel suit our values and ethos.
Protection or training can be provided on an ad-hoc basis or as ongoing support. We review your existing security or training requirements to identify risk, consulting and planning with you and your staff to understand your needs.
Our services are suited to both commercial and personal entities, whether it’s a very unique security detail or a more customary door supervisor assignment you can entrust Titan to manage each and every assignment with minimum disruption and uncompromised protection.
Our customer service excellence course is your key to becoming a proficient customer service champion, dedicated to delivering unparalleled experiences. In today's competitive business landscape, providing exceptional customer service is paramount to building strong customer relationships and enhan...
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.
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