This course will give participants a six-step process that they can use to modify and resolve conflicts of any size
At The End Of This Workshop, Participants Will:
Training Solutions NL is a Newfoundland & Labrador owned and operated business. We provide professional training to Business, Government and Not-For-Profit Organizations across Canada. Managers, Team Leaders, Supervisors and Staff benefit from our wide range of services and course offerings. We have over 20 years experience providing top-notch service to our valued clients. Our qualified staff are available to work with you to meet your specific training needs.
Our Custom Designed Training Solutions Will Help You:
Mark W. Osmond B.Voc. Ed, CD
Mark Osmond worked with Human Resources Development Canada as a training and development specialist for twenty three years before retiring in June 1995. He then established himself as a training and human resources consultant. He has facilitated training courses in the areas of supervisory and management skills, coping with and managing change, presentation and training skills, career planning, coaching and counselling. He has also worked as an employee assistance program counsellor and organizational development consultant.
Mark has a Bachelors Degree in vocational education, a dertificate in public administration and a certificate in adult education as well as graduate courses in educational psychology, guidance and counselling. Mark recently retired from the Canadian Armed Forces. He served in both the regular and reserve force for 29 years. He participated in numerous leadership and management courses during his career.
He is presently President of the 36 Newfoundland Service Battalion Association, a director with the Army Cadet League of Canada and past president of the Newfoundland and Labrador Association of Professional Trainers.
In an escalating situation minutes matter. Attending this course will give you the knowledge, practice, and confidence to de-escalate someone’s behaviour effectively. This interactive training includes skill practice activities related to de-escalating crisis situations and behaviors.
Students will gain a firm understanding of how to resolve workplace conflict in both unionized and non-unionized environments.
Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations.
 To better understand the structure and dynamics of conflicts and to develop strategies and methods towards more effective intervention.
Our aim is for learners to return to work energised with practical and considered ways of viewing conflict.
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