Conflict Resolution

by Training Solutions Newfoundland & Labrador Claim Listing

This course will give participants a six-step process that they can use to modify and resolve conflicts of any size

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img Duration

1 Day

Course Details


This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At The End Of This Workshop, Participants Will:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution         Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management technique
  • St. John's Branch

    25 Guzzwell Drive, NL A1A 3W9, St. John's

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