This course will give participants a six-step process that they can use to modify and resolve conflicts of any size
At The End Of This Workshop, Participants Will:
Training Solutions NL is a Newfoundland & Labrador owned and operated business. We provide professional training to Business, Government and Not-For-Profit Organizations across Canada. Managers, Team Leaders, Supervisors and Staff benefit from our wide range of services and course offerings. We have over 20 years experience providing top-notch service to our valued clients. Our qualified staff are available to work with you to meet your specific training needs.
Our Custom Designed Training Solutions Will Help You:
Mark W. Osmond B.Voc. Ed, CD
Mark Osmond worked with Human Resources Development Canada as a training and development specialist for twenty three years before retiring in June 1995. He then established himself as a training and human resources consultant. He has facilitated training courses in the areas of supervisory and management skills, coping with and managing change, presentation and training skills, career planning, coaching and counselling. He has also worked as an employee assistance program counsellor and organizational development consultant.
Mark has a Bachelors Degree in vocational education, a dertificate in public administration and a certificate in adult education as well as graduate courses in educational psychology, guidance and counselling. Mark recently retired from the Canadian Armed Forces. He served in both the regular and reserve force for 29 years. He participated in numerous leadership and management courses during his career.
He is presently President of the 36 Newfoundland Service Battalion Association, a director with the Army Cadet League of Canada and past president of the Newfoundland and Labrador Association of Professional Trainers.
With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
This workshop explores de-escalation techniques and how to engage mindfully in conflictual situations.
Our comprehensive portfolio includes many business and corporate training courses designed to cater to individuals and corporate entities.
In this course, we will explore why conflicts develop within teams. We will use root cause analysis to make our best assessment of the conflict and then learn tools that can help us as leaders move our teams out of conflict and restore and improve team productivity.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy