Design Thinking for Service Experience

by Cyberport Academy Claim Listing

Join us for this special 1-Hour session to hear Steven Loo, a Business Strategist and Organisation Value Creator, put in simple terms and share success case studies how you can start using Design Thinking to bring your innovations to life, create the value that you can transform your employees engag

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img Duration

1 Hour

Course Details

Join us for this special 1-Hour session to hear Steven Loo, a Business Strategist and Organisation Value Creator, put in simple terms and share success case studies how you can start using Design Thinking to bring your innovations to life, create the value that you can transform your employees engagement, Service Experience, Change management, and harness the business results your organisation truly deserves!

The next step is to understand on what drives the superior employee experiences that drive employee engagement, retention, productivity and ultimately business outcomes. Inspired by the excellent work done by Prof. Jeanne Liedkta, this workshop will take the participants on a journey of design thinking, beginning with, 

  • What Is?
  • What If?
  • What Wows?
  • What Works? (To reach the Desired Outcome)

The Design Thinking Journey begins with just a dream, a vision or an organisation objective, moving through the innovation process, and ending with the desired outcomes. The secret of success in this journey is to put on the “Designer’s Hat” by “Creating Personas of Employees; or creating a beautiful day in a life of a customer.

Target audience

  • This Special Preview is for all MDs, GMs, Senior Leaders, Directors/ CHRO/ CPO, Divisional/ Department Heads/ Managers, HR Professionals who want to
  • Enhance Employees Engagement and to reduce Staff attrition,
  • To improve change management in company Digital Transformation journey
  • Create Employees delight service WOWs
  • Improve Service experience and business Outcomes
  • Johor Bahru Branch

    Level 30, Menara MSC Cyberport, No 5, Jalan Bukit Meldrum, 80300, Johor Bahru
  • Teacher's Name
  • Steven
  • Teacher's Experience
  • Steven Loo is an International Speaker, a Business Strategist and an Organisation Value Creator. He has more than 25 years of rich Corporate MNC experience as a Country Manager, Regional Business Leader and Sales Management Professional in major MNCs. Over the last 10 years, he has engaged and serviced major clients to create Business Value and Organisation transformation. He has also trained and facilitated workshops to thousands of Senior Leaders, PMET Professionals, Project Managers, and Operations team in the area of High EQ Leadership, Leadership & People Management, Service Excellence, Innovation, Design Thinking, Negotiation, Value Selling, Critical Thinking & Problem Solving, Business Planning, and creating a culture of High Performance team. He is a Professional Member of Singapore Human Resource Institute (SHRI) and a Certified ACTA Trainer. He is also a regular Pro Bono Speaker to various organisations – MNCs, NGOs, IHLs and others. Some of the clients that have benefitted from his training delivery and facilitation include major Banks & Insurance companies, IT MNCs and International Logistic companies.
  • Gender
  • Male
  • Teacher's Nationality
  • N/A

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