Join us for this special 1-Hour session to hear Steven Loo, a Business Strategist and Organisation Value Creator, put in simple terms and share success case studies how you can start using Design Thinking to bring your innovations to life, create the value that you can transform your employees engag
DurationJoin us for this special 1-Hour session to hear Steven Loo, a Business Strategist and Organisation Value Creator, put in simple terms and share success case studies how you can start using Design Thinking to bring your innovations to life, create the value that you can transform your employees engagement, Service Experience, Change management, and harness the business results your organisation truly deserves!
The next step is to understand on what drives the superior employee experiences that drive employee engagement, retention, productivity and ultimately business outcomes. Inspired by the excellent work done by Prof. Jeanne Liedkta, this workshop will take the participants on a journey of design thinking, beginning with,
The Design Thinking Journey begins with just a dream, a vision or an organisation objective, moving through the innovation process, and ending with the desired outcomes. The secret of success in this journey is to put on the “Designer’s Hat” by “Creating Personas of Employees; or creating a beautiful day in a life of a customer.
Target audience
Welcome to Cyberport Academy, a business unit of MSC Cyberport Sdn. Bhd., it is a HRD CORP and PERKESO certified training provider specializing in digital skills certification training. We are committed to supporting the national agenda in Malaysia, assisting individuals and companies in adopting Industry 4.0 and embarking on the industrial revolution.
We provides a diverse array of courses, workshops, and microdegree programs that are taught by industry experts and seasoned professionals, our programs are tailored to meet the evolving demands of the technology landscape, ensuring that learners gain practical skills that are in high demand in today's emerging job market.
By offering well-equipped training facilities, expert instructors, and up-to-date curriculum, we ensure that our learners receive a high-quality learning experience and to achieve success in the new digital landscape.
(Most of the courses are HRDF claimable under SBL-Khas and are listed under MDEC Digital Skills Training Directory.)
Our Vision
Our Mission
Adopting and maintaining the highest standard of service excellence in human capital development.
As the saying goes “the only constant is change” and as such Cyberport Academy continuously enhances our training solutions and upskills our in-house human capital development.
Expand Cyberport Academy beyond Malaysia.
That is why, the need for design thinking process is vital to give life to the ideas generated. Today, with the pace of change constantly increasing in business, there is always a need to maintain a competitive advantage.
It is widely used by iconic industries in designing products, processes, solutions, services and customer service experiences. In this program, the participant will learn various tools that will assist in thinking into exploration, ideation, innovation, and implementation process for services innov...
This 2-day training course provides an introduction to design thinking, a problem-solving methodology used to develop innovative solutions to complex challenges. Participants will learn how to apply design thinking principles to their work, using empathy and experimentation to better understand use...
It is a structured methodology used by design thinkers to ideate and build innovative solutions and experiences that addresses latent and unmet needs of users. By adopting design thinking principles, a business can not only identify the latent needs of end users but also develop innovative prototyp...
Today design thinking has become a fundamental requirement to not only engineers and designers but for start-ups, entrepreneurs and employees in the organizations from any given department to design creative and innovation solutions for their users which directly or indirectly has a positive impact
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