Design Thinking for Service Experience

Name: Design Thinking for Service Experience
Availability: InStock

by Cyberport Academy Claim Listing

Join us for this special 1-Hour session to hear Steven Loo, a Business Strategist and Organisation Value Creator, put in simple terms and share success case studies how you can start using Design Thinking to bring your innovations to life, create the value that you can transform your employees engag

Contact the Institutes

Fill this form

Duration

1 Hour

Course Details

The next step is to understand on what drives the superior employee experiences that drive employee engagement, retention, productivity and ultimately business outcomes. Inspired by the excellent work done by Prof. Jeanne Liedkta, this workshop will take the participants on a journey of design thinking, beginning with,

What Is?
What If?
What Wows?
What Works? (To reach the Desired Outcome)

The Design Thinking Journey begins with just a dream, a vision or an organisation objective, moving through the innovation process, and ending with the desired outcomes. The secret of success in this journey is to put on the “Designer’s Hat” by “Creating Personas of Employees; or creating a beautiful day in a life of a customer.

Target audience

This Special Preview is for all MDs, GMs, Senior Leaders, Directors/ CHRO/ CPO, Divisional/ Department Heads/ Managers, HR Professionals who want to
Enhance Employees Engagement and to reduce Staff attrition,
To improve change management in company Digital Transformation journey
Create Employees delight service WOWs
Improve Service experience and business Outcomes

Welcome to Cyberport Academy, a business unit of MSC Cyberport Sdn. Bhd., it is a HRD CORP and PERKESO certified training provider specializing in digital skills certification training. We are committed to supporting the national agenda in Malaysia, assisting individuals and companies in adopting Industry 4.0 and embarking on the industrial revolution.

We provides a diverse array of courses, workshops, and microdegree programs that are taught by industry experts and seasoned professionals, our programs are tailored to meet the evolving demands of the technology landscape, ensuring that learners gain practical skills that are in high demand in today's emerging job market.

By offering well-equipped training facilities, expert instructors, and up-to-date curriculum, we ensure that our learners receive a high-quality learning experience and to achieve success in the new digital landscape.
(Most of the courses are HRDF claimable under SBL-Khas and are listed under MDEC Digital Skills Training Directory.)

Our Vision

To be the centre of excellence in human capital development for our customers.

Our Mission

Offer training programs that meet business and industry standards and requirements.

Adopting and maintaining the highest standard of service excellence in human capital development.

As the saying goes “the only constant is change” and as such Cyberport Academy continuously enhances our training solutions and upskills our in-house human capital development.

Expand Cyberport Academy beyond Malaysia.

View Detailed Profile

Johor Bahru Branch

Level 30, Menara MSC Cyberport, No 5, Jalan Bukit Meldrum, 80300, Johor Bahru

Teacher's Name
Steven
Teacher's Experience
Steven Loo is an International Speaker, a Business Strategist and an Organisation Value Creator. He has more than 25 years of rich Corporate MNC experience as a Country Manager, Regional Business Leader and Sales Management Professional in major MNCs. Over the last 10 years, he has engaged and serviced major clients to create Business Value and Organisation transformation. He has also trained and facilitated workshops to thousands of Senior Leaders, PMET Professionals, Project Managers, and Operations team in the area of High EQ Leadership, Leadership & People Management, Service Excellence, Innovation, Design Thinking, Negotiation, Value Selling, Critical Thinking & Problem Solving, Business Planning, and creating a culture of High Performance team. He is a Professional Member of Singapore Human Resource Institute (SHRI) and a Certified ACTA Trainer. He is also a regular Pro Bono Speaker to various organisations – MNCs, NGOs, IHLs and others. Some of the clients that have benefitted from his training delivery and facilitation include major Banks & Insurance companies, IT MNCs and International Logistic companies.
Gender
Male
Teacher's Nationality
N/A

Design Thinking for Service Experience

Contact the Institutes

Advertisement

Duration

Course Details

Johor Bahru Branch

Courses

Quick Links