Design Thinking Fundamentals

by Human Inc Malaysia Claim Listing

Why do leading companies invest in Design Thinking? Unlock creativity, enable complex problem-solving and build innovation skills, Accelerate product development and go-to-market cycles, Respond effectively to shifting markets and fast-changing customer needs, Increase organisational agility and un

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Course Details

Why do leading companies invest in Design Thinking?

  • Unlock creativity, enable complex problem-solving and build innovation skills,
  • Accelerate product development and go-to-market cycles,
  • Respond effectively to shifting markets and fast-changing customer needs,
  • Increase organisational agility and unleash new ways of working and collaborating.

Customer-centric problem solving method & skills

Learning Outcomes

  • Research and understand users to solve work-related problems
  • Discover the importance of empathy and know how to plan, conduct and analyse basic user research
  • Know how to create ideas, build prototypes, and user test to drive customer experience
  • Apply Design Thinking on a work-related challenge

Bringing new ways of working to:

Industries:

  • Banking and Insurance
  • Telcos
  • Consumer Goods
  • Government
  • Transport & Logistics
  • Technology
  • Pharmaceuticals

Functions:

  • Customer Experience
  • Sales
  • Product & IT
  • HR
  • Marketing
  • Compliance
  • Finance, and more
  • Kuala Lumpur Branch

    Level 3 Unit 5 D6 Offices Jalan Sentul 51000, Kuala Lumpur

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