Diploma of Banking Services Management

The Banking industry provides a wealth of employment opportunities from bank tellers to investment bankers. Banks or financial services organisations employ people in various types of financial and customer service roles.

Office and administrative support occupations make up the largest portion of jobs in the industry, while management, business & financial occupations also employ a significant number of employees in the banking industry.

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions’ customer contact centres or retail and/or commercial financial services environments.

Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Course Content:

• Core Units
  • BSBLDR522    Manage people performance
  • FNSCUS511    Develop and maintain professional relationships in financial services industry
  • FNSCUS513    Review business performance
  • FNSFMK515    Comply with financial services regulation and industry codes of practice
  • FNSINC411    Conduct work according to professional practices in the financial services industry
• Elective Units
  • FNSBNK412    Align banking products with the needs of small business customers
  • FNSBNK511    Manage banking and service strategy for small business customers
  • FNSCUS512    Monitor clients’ financial requirements
  • FNSCRD513    Promote client understanding of the role and effective use of consumer credit
  • FNSCUS515    Determine client financial requirements and expectations
  • FNSFMB511    Implement credit contracts in preparation for settlement
  • FNSSAM512    Assess market needs and identify opportunities for new financial products and services