Effective Business Communication

Overview

It’s not only what you say but how you say it that makes an impression. When it comes to building positive relationships, introducing new ways of working, and diffusing workplace conflicts; effective communication is one of the most powerful tools that you have.

Your interactions with colleagues and customers project your corporate image and set the tone for your career. In this course you will develop the key competencies that underpin effective written and verbal communication and explore a framework for honing these skills.

Audience

This course is designed for anyone who is looking to improve their communication skills and develop their professional image.

Learning Objectives

By actively participating in this course, delegates will be able to:

• Recognise elements that make up effective communication

• Improve their understanding of the appropriate language to use

• Demonstrate the importance of grammar, punctuation, and spelling

• Construct formal business letters and reports

• Use appropriate email etiquette

• Improve telephone and listening skills

• Improve face to face communication

• Improve presentation skills to leave a good impression

Prerequisites

There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!

Course Contents

• Written business correspondence

• Telephone communication

• Use of voice

• Listening skills

• Face to face communication

• Ways of communicating online

• Prepare and deliver a professional presentation

• Dealing with complaints

• Use of body language

• Eliminating clichés

• Setting the appropriate tone