We will explore the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values.
DurationCourse Introduction
This live webinar will focus on developing assertiveness skills and building confidence (and changing attitudes and behaviours) and therefore increasing the chance of success in any human transaction. The course will look at the impact we have on others, and how a positive approach is key.
We will explore the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values.
The webinar will be highly interactive with delegate participation and engagement throughout. There will be delegate work to complete off line during breaks within the course.
The webinar is delivered by a Certified Online Learning Facilitator.
Course Objectives
By the end of the webinar, delegates will be able to:
Differentiate between Assertive, Aggressive and Passive behaviours
Manage passive and aggression in an assertive manner
Understand the importance and relevance of personal impact and have an awareness as to how others might see them
Explain how their behaviour affects the behaviour of others
Be able to understand how to make a positive and professional impact on others
Describe the importance of Emotional Intelligence
Course Content
Emotional Intelligence
The five ‘domains’ of EQ
Knowing your emotions
Managing your own emotions
Motivating yourself
Recognising and understanding other people’s emotions
Managing relationships and the emotions of others
How our personalities affect the way we communicate
The principles of Transactional Analysis
London Market Training
London Market Training Ltd have extensive knowledge of the insurance industry and we design and deliver business skills, technical insurance and governance/compliance courses for the insurance industry and wider market.
Our clients include Insurance Brokers, Syndicates/Managing Agents, Solicitors/Lawyers, P&I Clubs and Mutuals, Insurance Run-Off Companies and Associations, Surveyors, Insurance Service Companies, Banks and other financial service businesses.
We also design and deliver business and soft skills training courses to non-financial service organisations including not-for-profit associations and charities.
Our clients train their staff because they wish to make a positive impact on their people and their business. Our financial service clients use London Market Training Ltd because we are part of the insurance market and have a clear understanding of the way in which it operates.
Our ability to deliver courses that really make a difference also appeals to our non-financial service clients.
Our Team
Paul Crayk
Director
Paul has over thirty years of experience working in the insurance industry. Paul founded London Market Training in March 2012. He is responsible for the running of the business.
His extensive knowledge of the insurance industry (which includes operational level expertise in the running of an insurance service provider) enables him to design and oversee the delivery of all of our courses.
Paul prides himself on his long standing client and trainer relationships which is built on trust, loyalty and great communication with our Clients
Lucy Crayk
Director
After spending 10 years in the Voluntary Sector and a further 8 years within UPS as an HR Specialist, Lucy joined London Market Training in 2022 to deal with the accounting side of the business. She is responsible for payroll, managing customer accounts, processing invoices, payments and resolving customer accounts enquiries.
Phoebe (nee Crayk) Schlumberger
Digital, Design And Learning Coordinator
Having graduated from University in Product Design Phoebe started helping out at London Market Training 10 years ago and found she quite liked it.
Phoebe is responsible for delivering day to day support to the Team, communicating with delegates, liaising with our trainers and clients regarding the organisation of our training solutions to ensure that we deliver an exceptional service
Phoebe has brought her Product and Interactive Learning Design skills to London Market Training and is our core design Team lead. She creates interactive workbooks, interactive online courses and much mor
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