This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal with
DurationThis course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words.
You will also develop the skills to deal with challenging customers and situations. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure your success.
NextTech is an established business delivering corporate training in new ways. Whilst only operational since 2019, we bring over 15 years of experience to our clients to best support your needs.
With over twenty thousand training hours you can be confident that your team will learn the skills that give your company that competitive edge.
We’re here to help you achieve your business goals through training and knowledge.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
Customer Service Management Courses are offered by Priority Management.
Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
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