This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal with
DurationThis course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words.
You will also develop the skills to deal with challenging customers and situations. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure your success.
NextTech is an established business delivering corporate training in new ways. Whilst only operational since 2019, we bring over 15 years of experience to our clients to best support your needs.
With over twenty thousand training hours you can be confident that your team will learn the skills that give your company that competitive edge.
We’re here to help you achieve your business goals through training and knowledge.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
Whether you are an independent consultant working with multiple clients or working for a B2B or B2C products and/or services company or an executive or manager dealing with irate customers – your common denominator here is the customer.
Learn how to identify real beneficiaries, detect PEP customers, and Conduct due diligence on a risk-based approach, in addition to identifying the customer tax status (FATCA & CRS).
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
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