This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal with
DurationThis course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words.
You will also develop the skills to deal with challenging customers and situations. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure your success.
NextTech is an established business delivering corporate training in new ways. Whilst only operational since 2019, we bring over 15 years of experience to our clients to best support your needs.
With over twenty thousand training hours you can be confident that your team will learn the skills that give your company that competitive edge.
We’re here to help you achieve your business goals through training and knowledge.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
Great customer service is at the core of a successful business whether it is a small or a large enterprise
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Customer Service Management Courses are offered by Priority Management.
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