Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.
DurationExcellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective and to get an understanding of the best way to approach individual customers.
Objectives:
Upon completion of the course student will have an understanding of rapport, the customer’s thinking and some of the differences between different customers. Delegates will also be able to recognise these different patterns, utilise them and so improve customer satisfaction
Training 26 – A Brief History: Formerly the Commercial Training Division of Chel, Training 26 launched in July 1999 following a Management buy-out and re–branding exercise. Our aim has always been to provide customer-focused and cost-effective training solutions.
One of the biggest questions, why 26? In a nutshell, the company was formed on 26th June 1999, and Paul Furness, one of the original management team, liked to run the occasional marathon in his spare time.
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
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