Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.
DurationExcellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective and to get an understanding of the best way to approach individual customers.
Objectives:
Upon completion of the course student will have an understanding of rapport, the customer’s thinking and some of the differences between different customers. Delegates will also be able to recognise these different patterns, utilise them and so improve customer satisfaction
Training 26 – A Brief History: Formerly the Commercial Training Division of Chel, Training 26 launched in July 1999 following a Management buy-out and re–branding exercise. Our aim has always been to provide customer-focused and cost-effective training solutions.
One of the biggest questions, why 26? In a nutshell, the company was formed on 26th June 1999, and Paul Furness, one of the original management team, liked to run the occasional marathon in his spare time.
Please note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
The aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
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