This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
DurationExceptional customer service is critical to maximise customer attraction and loyalty to your business.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Learning Outcomes:
This program will increase your knowledge of:
The Victorian Chamber of Commerce and Industry (Victorian Chamber) is the largest and most influential not-for-profit business organisation in Victoria, informing and supporting 65,000 members and clients across our great state.
During these challenging business conditions, we provide programs, information and support to members and non-members to ensure a diverse and robust business community in Victoria.
We deliver more than 700 short courses, nationally recognised diplomas and certificates, briefings and webinars, to business across the state each year to upskill employees and ensure your organisation gains a competitive edge.
Our team offers a range of qualifications in areas including management, business administration, project management, OHS, competitive systems and practices, HR management, training and assessment, and more. We also offer short courses in essential business skills like finance, productivity, marketing, mental health awareness, emotional intelligence, HR, OHS, and global trade.
Customer Service course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
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