This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
DurationExceptional customer service is critical to maximise customer attraction and loyalty to your business.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Learning Outcomes:
This program will increase your knowledge of:
The Victorian Chamber of Commerce and Industry (Victorian Chamber) is the largest and most influential not-for-profit business organisation in Victoria, informing and supporting 65,000 members and clients across our great state.
During these challenging business conditions, we provide programs, information and support to members and non-members to ensure a diverse and robust business community in Victoria.
We deliver more than 700 short courses, nationally recognised diplomas and certificates, briefings and webinars, to business across the state each year to upskill employees and ensure your organisation gains a competitive edge.
Our team offers a range of qualifications in areas including management, business administration, project management, OHS, competitive systems and practices, HR management, training and assessment, and more. We also offer short courses in essential business skills like finance, productivity, marketing, mental health awareness, emotional intelligence, HR, OHS, and global trade.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
Customer Service Courses are offered by Karen Sheldon Training.
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