This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Exceptional customer service is critical to maximise customer attraction and loyalty to your business.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Learning Outcomes:
This program will increase your knowledge of:
The Victorian Chamber of Commerce and Industry (Victorian Chamber) is the largest and most influential not-for-profit business organisation in Victoria, informing and supporting 65,000 members and clients across our great state.
During these challenging business conditions, we provide programs, information and support to members and non-members to ensure a diverse and robust business community in Victoria.
We deliver more than 700 short courses, nationally recognised diplomas and certificates, briefings and webinars, to business across the state each year to upskill employees and ensure your organisation gains a competitive edge.
Our team offers a range of qualifications in areas including management, business administration, project management, OHS, competitive systems and practices, HR management, training and assessment, and more. We also offer short courses in essential business skills like finance, productivity, marketing, mental health awareness, emotional intelligence, HR, OHS, and global trade.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy