Victorian Chamber Of Commerce And Industry

Make yours a happier and more productive workplace with effective strategies to deal with agreement management, negotiation and conflict management.

This course is about advanced features of Excel with the emphasis on the data side of workbooks. It is aimed at users who have experience with Excel and wish to add to their knowledge and increase their skill level beyond simple worksheets.

Without a doubt, the most important way to increase revenue is through selling. Being able to effectively sell the right products or services to customers creates satisfied customers who, in turn, will do business with you again.

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.

This course aims at providing you with the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.