Managing Conflict

by Victorian Chamber Of Commerce And Industry Claim Listing

Make yours a happier and more productive workplace with effective strategies to deal with agreement management, negotiation and conflict management.

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Victorian Chamber Of Commerce And Industry Logo

img Duration

1 Day

Course Details

Make yours a happier and more productive workplace with effective strategies to deal with agreement management, negotiation and conflict management.

This course will show you that conflict is not a problem—it is the way you handle it that makes the difference to its outcome. You will gain the skills to overcome personal differences in values, needs and motivations to improve your personal and working relationships.

 

Learning Outcomes:

During this program you will increase your knowledge of:

  • Why conflict arises
  • The positive and negative effects of conflict
  • Strategies to respond to stress
  • Assertive thinking and action skills
  • How to be a better listener
  • Techniques for better questioning
  • Approaches to conflict resolution
  • Melbourne Branch

    150 Collins Street, Melbourne
  • Geelong Branch

    Suite 7 60 Brougham St, Geelong
  • Ballarat Branch

    Federation University Brewery Building Suite 5 106-110 Lydiard Street South, Ballarat
  • Bendigo Branch

    43 Williamson St, Bendigo

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