First Line Management And Supervision Skills Course

by Ripley Training Ltd Claim Listing

The role of the first line manager or a supervisor is arguably one of the most important tasks in any business. Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your customers.

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img Duration

1 Day

Course Details

The role of the first line manager or a supervisor is arguably one of the most important tasks in any business. Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your customers and your managers at the same time is pivotal if the business is to achieve success.

 

Objectives:

These are some of the areas we cover on our one-day course:

  • Identifying the skills and attributes a first line manager/supervisor needs to bring to the workplace
  • Time management and meeting skills
  • Understanding the role of the first line manager/supervisor
  • The qualities of managers and differing management styles recognising your own
  • Adapting your management style to suit your team
  • Managing friends in the workplace and your relationship with your team and your colleagues
  • Maximising your relationship with your manager
  • Identifying what motivates staff
  • Recognising effective methods of communication to motivate and maintain engagement in your team and throughout the business
  • Managing vs doing – getting the balance right
  • Delegation
  • Leeds Branch

    Knaresborough Technology Park Manse Lane North Yorkshire, Leeds

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