First-Time Managers

Overview

A four-day course spread over four months to allow first-time managers the opportunity to learn and apply new skills as well as to reflect on their performance in their new management role.

This course is designed to give new managers confidence in their role by providing them with effective strategies for engaging, leading and motivating their team. On completion, delegates will receive post-course coaching support from the course leader.

This course is practice focused and supplements management theory and models with practical applications. Delegates will be tasked with identifying and applying a personal action plan between each of the workshops to ensure that learning is transferred from the classroom and applied within their organisations.

Learning outcomes

This course is designed to enable participants to:

• Make the transition from team member to team leader or manager.

• Provide practical tools and tips to increase management capability.

• Investigate real management issues through the application of personal action plans.

• Increase staff morale and motivation through effective management.

• Reduce staff turnover.

Course content

• Personal leadership and team dynamics

• Motivation and coaching conversations

• Influencing and negotiation skills

• Providing feedback and managing difficult conversations

Entry requirements

There are no formal entry requirements for this course.

Participants

This is for people transitioning from team operations into management roles within the hospitality, tourism and events sectors. Ideally participants will be just about to take on management responsibility or have taken on a management role recently.