Foster And Maintain Customer Relations course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Foster And Maintain Customer Relations course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation. We want to become a market leader within our scope of accreditation.
Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
FBT Consultants (Reg. No. 2011/031684/23) was established in September 2011 by Francois Gantz. With our main focuses on Training and Development Solutions, we have grown into a proud company which is built around strong moral principles.
Our Vision:
Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable. Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation.
Our Mission
We want to become a market leader within our scope of accreditation. Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
Our Accreditation:
Our primary accreditation is with the Transport Education and Training Authority (TETA). Registration Number TETA12-223.
Furthermore, we are also registered with the Department of Labour (No. 449) to present various lifting equipment training as per the National Driven Machinery ACT.
As part of our commitment to our clients to deliver accredited training interventions and to support the process, we have been registered and approved at various bodies, including :
Department of Labour (CI 219/3/12/1– First Aid),
Department of Transport (PRDP (D) 2016/161 – Transportation of Dangerous Goods),
Construction Education and Training Authority (CETA 1R15167)
Registered with the South African Institute of Occupational Safety and Health (SAIOHS)
All our facilitators, assessors and moderators are subject matter experts and registered with the required education and training authorities to present and to conduct the applicable assessments.
Our ETQA:
With more than 17 years of training and development experience, our Quality Management System is managed by our managing member. This ensures that our clients get the support that is required. All learner and client data is captured onto our customised learner management system. This enables us to manage the process of renewals on behalf of our clients before any expired – or compliance issues influence our client’s productivity in any negative way.
We also have an occupational health nurse on standby to assist our clients with the required operator- or full medicals as per legislation (only available in the Western Cape).
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
Improve Customer Experience and Profits. Suitable for Restaurants, Hotels, Resorts, Game Lodges, Guest Houses and other Hospitality Businesses • 7 Star Service
Call Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
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