Foundation in Travel and Tourism

Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard Manage Mentor.

Upon completing this course you will have the skills to:

• Create efficient travel itineraries and reservations using geography skills and standard industry coding.

• Advise customers about travel document and health requirements, travel insurance, transportation and tourism products and services

• Price and ticket basic air itineraries

• Lead and spark innovation, secure strong teams, and drive business success.

• Plan and manage business processes such as accounting and finance, writing business cases, measuring performance, coaching, marketing and customer loyalty.

This course is recommended for:

• Travel business front-line and back office staff members, supervisors, managers and administrators, travel agencies and tour operators

• Airline front-line and back office staff members, supervisors, managers and administrators

• Marketing and sales representatives, managers and administrators of tourism offices

• General sales agent and call centre agents, supervisors and managers

Key topics:

• The travel and tourism industry and the travel professional

• Geography in travel planning

• Travel documents and departure formalities

• Travel and tourism products and services

• Air fares, ticketing and GDS functionality

• Have access to over 40 Harvard Manage Mentor modules