This short, in-work course supports your Pacific people to improve their conflict resolution techniques and leadership skills in the workplace.
DurationThis short, in-work course supports your Pacific people to improve their conflict resolution techniques and leadership skills in the workplace. Fully funded by MBIE and delivered in partnership with Ttaki Auckland Unlimited’s Project Ikuna programme. A way to look at conflict resolution, from a uniquely Pacific perspective.
Learning
Graduates from this programme will be able to:
Identify workplace conflict from a personal perspective and different types of workplace conflict
Use active listening skills for better communication
Respond appropriately to workplace conflict
Improve leadership skills in the workplace
Upskills is a training consultancy specialising in building the communication skills of people in the New Zealand workforce. Our unique approach combines training sessions with mentoring and coaching. This helps cement positive change and grow the potential of both individuals and businesses as a whole.
While it can look like such people are just born with natural gifts, that’s not really true. With the right training, anyone can become skilled at resolving conflict, even under the toughest circumstances.
This course will teach you effective skills to confidently manage yourself in the face of personal and professional conflict. It will explain why conflict occurs and the individual styles we use to respond to it.
Managers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.
Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking.
Most people mishandle difficult conversations - often because they fear conflict. This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.
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