Handling Conflict

Overview

Contrary to popular belief, conflict in the workplace can be a positive thing and even a catalyst for personal growth if managed well.

Left unchecked however, even minor disputes can spiral out of control leaving your team divided and customers feeling frustrated and unheard.

Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.

You will identify when conflict might occur and develop a range of techniques that you can use to diffuse tension and affect a positive outcome. 

This course Is Part Of Our Leadership Development Course Bundle

Audience

This course is suitable for anyone who wishes to better understand how to manage workplace conflicts, create conflict resolution, and improve their confidence in conflict situations.

Learning Objectives

By Actively Participating In This Course, Delegates Will Be Able To: 

• Recognise conflict as an aspect of everyday life

• Understand attitudes to conflict

• Identify your own style of conflict management

• Understand why conflict escalates and recognise signs

• Avoid aggressive and passive responses

• Use a range of communication tools to develop new ways of handling conflict

  Feel more positive about your ability to manage conflict

• Use assertiveness to communicate your message

• Maintain composure around difficult people

Prerequisites

There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!

Course Contents

• What is conflict?

• Thomas Kilmann questionnaire

• Assertive responses

• 5 modes of handling conflict

• Building Rapport

• Understanding yourself and others