Handling Difficult People And Conversations

by Nine Dots Development Claim Listing

This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectiv

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Nine Dots Development Logo

img Duration

Please Enquire

Course Details

Handling Difficult People and Conversations

This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.

Course Content

  • Tools to manage your reactions and negative emotions

  • Tools to de-fuse a situation

  • How to build rapport

  • Effective Questioning Skills

  • Assertiveness

Benefits to the Individual

  • Confidence to resolve difficult situations

  • More team cohesion

Benefits to the Company

  • Confidence to resolve difficult situations

  • More team cohesion

  • Derby Branch

    Gleneagles House, Verongate, Derby

Check out more Conflict Management courses in UK

Marcus Bohn Associates Logo

Managing Difficult & Demanding Customers

A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...

by Marcus Bohn Associates [Claim Listing ]
Lumine Development Ltd Logo

Dealing With Difficult Conversations

Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.

by Lumine Development Ltd [Claim Listing ]
Right Track Training Logo

Conflict Handling

Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.

by Right Track Training [Claim Listing ]
The Glasgow Training Group Logo

Conflict Resolution - Dealing with Difficult People

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

by The Glasgow Training Group [Claim Listing ]
  • Price
  • Start Date
  • Duration
Aphis Training & Services Logo

Conflict Management

The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.

by Aphis Training & Services [Claim Listing ]
  • Price
  • Start Date
  • Duration

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy