Handling Difficult People And Conversations

by Nine Dots Development Claim Listing

This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectiv

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Nine Dots Development Logo

img Duration

Please Enquire

Course Details

Handling Difficult People and Conversations

This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.

Course Content

  • Tools to manage your reactions and negative emotions

  • Tools to de-fuse a situation

  • How to build rapport

  • Effective Questioning Skills

  • Assertiveness

Benefits to the Individual

  • Confidence to resolve difficult situations

  • More team cohesion

Benefits to the Company

  • Confidence to resolve difficult situations

  • More team cohesion

  • Derby Branch

    Gleneagles House, Verongate, Derby

Check out more Conflict Management courses in UK

UK Training Logo

Conflict Management

Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...

by UK Training [Claim Listing ]
SSG Training & Consultancy Logo

Conflict Resolution

Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.

by SSG Training & Consultancy [Claim Listing ]
Coventry City Council Logo

The Human Element In Conflict And Aggression

This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.  

by Coventry City Council [Claim Listing ]
In Professional Development INPD Logo

Conflict Transformation

Conflict is the single largest cause of poor performance, dissatisfaction and job turnover. The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. Increasingly, it is seen as having more of the answers than conflict management techniques

by In Professional Development INPD [Claim Listing ]
Inspire Training and Consultancy Limited Logo

Conflict Management

This practical workshop is designed for all managers and team members and will provide participants with an understanding of how and why conflicts occur and how to manage them effectively.

by Inspire Training and Consultancy Limited [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy