This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectiv
Handling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Course Content
Tools to manage your reactions and negative emotions
Tools to de-fuse a situation
How to build rapport
Effective Questioning Skills
Assertiveness
Benefits to the Individual
Confidence to resolve difficult situations
More team cohesion
Benefits to the Company
Confidence to resolve difficult situations
More team cohesion
Who Are We?
We help organisations develop their managers and leaders to become exceptional at their roles.
We are leadership development specialists and develop people from aspiring junior managers all the way through to director and executive level. We do this through:
Bespoke/tailored training workshops
1 to 1 coaching
Qualifications (CMI/ILM/Apprenticeships)
Our work tends to cover 3 broad areas of skills and behaviours which can be categorised as:
Why Choose Nine Dots Development?
We are very different from most other companies in our industry in that we do not just carry out training programmes, we embed the learning to allow our clients to reap the benefits. We have a structured after-session process to support each participant to put their learning into practice, this involves challenges, reminders and coaching from our team after the learning event.
Additionally, we tailor all our training to our partners as standard and make it relevant to their organisation. All of our training is highly practical and is designed to give people tools that can immediately be put to use in their role.
(We also provide professional rebranding of all our materials for your company all free of charge so the training ties into company communications and the wider culture.)
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change.
Crisis and Conflict can have a devastating effect on productivity, morale, teamwork and ultimately the Organisation. Industrial strike actions could cripple the functions of an Organisation.
This course aims to teach participants how to identify the root causes of conflicts, analyze the situation, and develop strategies to resolve them.
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