This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectiv
DurationHandling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Course Content
Tools to manage your reactions and negative emotions
Tools to de-fuse a situation
How to build rapport
Effective Questioning Skills
Assertiveness
Benefits to the Individual
Confidence to resolve difficult situations
More team cohesion
Benefits to the Company
Confidence to resolve difficult situations
More team cohesion
Who Are We?
We help organisations develop their managers and leaders to become exceptional at their roles.
We are leadership development specialists and develop people from aspiring junior managers all the way through to director and executive level. We do this through:
Bespoke/tailored training workshops
1 to 1 coaching
Qualifications (CMI/ILM/Apprenticeships)
Our work tends to cover 3 broad areas of skills and behaviours which can be categorised as:
Why Choose Nine Dots Development?
We are very different from most other companies in our industry in that we do not just carry out training programmes, we embed the learning to allow our clients to reap the benefits. We have a structured after-session process to support each participant to put their learning into practice, this involves challenges, reminders and coaching from our team after the learning event.
Additionally, we tailor all our training to our partners as standard and make it relevant to their organisation. All of our training is highly practical and is designed to give people tools that can immediately be put to use in their role.
(We also provide professional rebranding of all our materials for your company all free of charge so the training ties into company communications and the wider culture.)
We have a commitment to offer high quality training solutions and courses tailored to employer needs.
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of work...
This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
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