This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectiv
Handling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Course Content
Tools to manage your reactions and negative emotions
Tools to de-fuse a situation
How to build rapport
Effective Questioning Skills
Assertiveness
Benefits to the Individual
Confidence to resolve difficult situations
More team cohesion
Benefits to the Company
Confidence to resolve difficult situations
More team cohesion
Who Are We?
We help organisations develop their managers and leaders to become exceptional at their roles.
We are leadership development specialists and develop people from aspiring junior managers all the way through to director and executive level. We do this through:
Bespoke/tailored training workshops
1 to 1 coaching
Qualifications (CMI/ILM/Apprenticeships)
Our work tends to cover 3 broad areas of skills and behaviours which can be categorised as:
Why Choose Nine Dots Development?
We are very different from most other companies in our industry in that we do not just carry out training programmes, we embed the learning to allow our clients to reap the benefits. We have a structured after-session process to support each participant to put their learning into practice, this involves challenges, reminders and coaching from our team after the learning event.
Additionally, we tailor all our training to our partners as standard and make it relevant to their organisation. All of our training is highly practical and is designed to give people tools that can immediately be put to use in their role.
(We also provide professional rebranding of all our materials for your company all free of charge so the training ties into company communications and the wider culture.)
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
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