Handling Of Construction Conflicts and Disputes at the Workplaces

This workshop focuses on providing key site personnel with the necessary knowledge and skills to handle construction conflicts and disputes at the workplace. It covers topics such as disputants' psychology, negotiation, communication skills, and the process of conflicts and disputes resolution. The workshop also includes guidance on preparing for post-conflict and dispute resolution.

Target Audience:

• Project Directors
• Project Managers
• Safety Personnel
• Site Engineers (C, S & MEP)
• Contracts Managers
• QS Managers
• Commercial Managers
• Procurement Managers
• Planning Managers
• Quantity Surveyors
• Other related construction practitioners

Course Outline:

• Introduction
• The Resolver
• Psyche of Disputants
• Conflicts & Disputes Resolution Process - Part 1
• Negotiation
• Communication Skills
• Conflicts & Disputes Resolution Process - Part 2
• Preparation for Post Conflicts and Disputes

Benefits of the Course:

• Acquire skills to effectively resolve construction conflicts and disputes at the workplace
• Confidently conduct resolution conferences among disputants
• Improve project progress and profitability

Learning Outcomes:

• Develop the skills to play the role of a problem resolver or "resolver"
• Gain the confidence to handle construction conflicts and disputes at the workplace
• Learn how to prepare for post-conflict and dispute resolution.