Hotel Housekeeping

A clean and well-maintained hotel is one of the most important factors for the majority of guests and is the responsibility of the housekeeping department. The Housekeeping Course will explain the duties which are required to ensure that guests can enjoy a clean, comfortable and welcoming environment during their stay.

Understanding the role of the housekeeping department is the same no matter the size or quality of the hotel. You will also learn about the skills, behaviour and attitude required of housekeeping staff when carrying out their duties. Learn what to do when preparing for an interview.

Properly trained, helpful staff give the right impression to hotel guests, ensuring excellent customer satisfaction and repeat business. Successful completion of this course will give you the knowledge needed to succeed in a housekeeping role. It will also show you how to carry out your duties to the highest possible standards.

Course Content:

• An introduction to hotel housekeeping
• An explanation of the Three Pillars of Housekeeping
• Learn how a housekeeping department is structured, including duties and responsibilities
• Learn about the different operations carried out by housekeeping
• Room cleaning routines and requirements
• Terminology used in housekeeping