Hotel Housekeeping

A clean and well-maintained hotel is one of the most important factors for the majority of guests. It is the responsibility of the housekeeping department to maintain this standard throughout the hospitality industry.

This course will explain the duties that are necessary to ensure that guests can enjoy a clean, comfortable, and welcoming environment during their stay.

Understanding the role of the housekeeping department is the same no matter the size or quality of the hotel. You will also learn about the skills, behavior, and attitude required of housekeeping staff when carrying out their duties. We will also teach you what to do when preparing for an interview.

Properly trained, helpful staff give the right impression to hotel guests, ensuring excellent customer satisfaction and repeat business. Successful completion of this course will give you the knowledge needed to succeed in this role. It will also show you how to carry out your duties to the highest possible standard.

Housekeeping and Hospitality Course Content

• An introduction to hotel housekeeping

• An explanation of the Three Pillars of Housekeeping

• Learn how a housekeeping department is structured, including duties and responsibilities

• Learn about the different operations carried out by housekeeping

• Room cleaning routines and requirements

• Terminology used in housekeeping

Format

This course is available in easy-to-follow interactive slides, allowing you to study online at your own pace. Additionally, we will test your knowledge after each unit, and then a final assessment will show how much you have learned. You will be required to answer 21 of the 30 questions correctly to pass the course, and then you will receive your PDF certificate.